FAQ

I’ve forgotten my password, how do I reset it?

Can I use Mailock with Apple Mail?

Why do I get an email each time a recipient reads my messages?

What software is needed to use Mailock?

I’m getting ‘You are not authorised to read this message’ when trying to read my email

How do I disable Mailock read notifications?

I don’t know the answer to the security question

My Outlook add-in has been disabled, what do I do?

Adding email aliases

Can I read my secure email in Outlook when I’m offline?

My Mailock Outlook Add-in keeps disabling itself

How do I find out which version of the Outlook add-in I am using?

I get an error when installing the add-in “The program can’t start because MSVCR100.dll is missing from your computer”.

My antivirus software is blocking me from installing the Outlook add-in