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Knowledge base

Frequently Asked Questions

Frequently Asked Questions

General

What is Mailock?

What is your ‘Trusted Community’?

What is the Mailock Challenge Question?

What Can I Use as a Challenge Question?

I’ve Forgotten My Password, How Do I Reset It?

Why Do I Get an Email Each Time A Recipient Reads My Messages?

How Do I Disable Mailock Read Notifications?

How Do I Read My Secure Message in The Gmail App?

How To Add A Saved EML File Back to Your Mailbox

How Do I Save An Unencrypted Copy of a Message

What do I need to use Mailock?

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Mailock for Outlook

Save Unencrypted Messages with IMAP/POP3

How Do I Install The Mailock Outlook Add-In?

How to Uninstall the Mailock Outlook Add-In from Your Computer

Can I Read My Secure Email in Outlook When I’m Offline?

How Do I Find Out Which Version of The Outlook Add-In I'm Using?

Check How Outlook Connects to My Email Provider

What Is 'Read Without Email Verification'?

Where Do I Find the Log Files?

How to Save an Unencrypted Copy of a Message with The Outlook Add-In

Save Unencrypted Messages with Exchange

Can I Use Mailock with Apple Mail?

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