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Back to home
Knowledge base
Frequently Asked Questions
How it Works
First Steps
Receiving an Email
Replying to an Email
Sending an Email
Mailock for Outlook
Setting Up The Outlook Add-in
Using The Outlook Add-in
Unipass Mailock
Managing Your Account
Two-Factor Authentication (2FA)
Managing Company Admin
Basic Set-Up
Company Settings
Frequently Asked Questions
General
Mailock for Outlook
Troubleshooting
General
Mailock for Outlook
Documentation
Release notes
Mailock Web/Company Admin
Mailock Outlook Add-in
Identity Services
Mailock Gateway Appliance
Mailock Gateway API
Mailock Customer API
Mailock Webhooks
Legal
Frequently Asked Questions
General
What is Mailock?
What is your ‘Trusted Community’?
What is the Mailock Challenge Question?
What Can I Use as a Challenge Question?
I’ve Forgotten My Password, How Do I Reset It?
Why Do I Get an Email Each Time A Recipient Reads My Messages?
How Do I Disable Mailock Read Notifications?
How Do I Read My Secure Message in The Gmail App?
How To Add A Saved EML File Back to Your Mailbox
How Do I Save An Unencrypted Copy of a Message
What do I need to use Mailock?
See more
Mailock for Outlook
Save Unencrypted Messages with IMAP/POP3
How Do I Install The Mailock Outlook Add-In?
How to Uninstall the Mailock Outlook Add-In from Your Computer
Can I Read My Secure Email in Outlook When I’m Offline?
How Do I Find Out Which Version of The Outlook Add-In I'm Using?
Check How Outlook Connects to My Email Provider
What Is 'Read Without Email Verification'?
Where Do I Find the Log Files?
How to Save an Unencrypted Copy of a Message with The Outlook Add-In
Save Unencrypted Messages with Exchange
Can I Use Mailock with Apple Mail?
See more