Knowledge base

Back to home

Knowledge base

Frequently Asked Questions

Frequently Asked Questions

General

What is Mailock?

I Haven’t Received an Email Verification Code

What can I use as a challenge question?

I’ve Forgotten My Password, How Do I Reset It?

What do I need to use Mailock?

What is your ‘Trusted Community’?

Why upgrade to Mailock Pro?

What is the Mailock Challenge Question?

Why Do I Get an Email Each Time A Recipient Reads My Messages?

How Do I Disable Mailock Read Notifications?

How do I read my secure message in the Gmail app?

How Do I Save An Unencrypted Copy of a Message

Why can't I see the content of my messages in Sent items?

See more

Mailock for Outlook

How Do I Install The Mailock Outlook Add-In?

Save Unencrypted Messages With IMAP/POP3

Save Unencrypted Messages With Exchange

How to Save an Unencrypted Copy of a Message with The Outlook Add-In

How to Uninstall the Mailock Outlook Add-In from Your Computer

Can I Read My Secure Email in Outlook When I’m Offline?

How Do I Find Out Which Version of The Outlook Add-In I'm Using?

Check How Outlook Connects to My Email Provider

What Is 'Read Without Email Verification'?

Where Do I Find the Log Files?

Can I use Mailock with Apple Mail?

See more