If you’ve received a secure message, clicked on ‘Read my message’ and are taken to a screen like the one below then you have an account with us and need to sign in to see your message.
Your username is the email address you originally signed up with. If you’ve forgotten your password there is a ‘Forgot Password’ link you can use to reset it.
Fill out both fields and click on ‘Sign In’. This may take you through to your message or you may be asked to confirm your identity – this depends on whether you’ve been asked a challenge question by the sender before, or if the sender has decided to use the identity check for this email.
If you see the below screen you need to answer a unique security question, set by the sender, which can only be answered correctly by you. The answer may be personal to you or shared over the phone or by text. Anyone else who has intercepted your email wouldn’t know the answer and so couldn’t read your message.
Enter your answer and click on ‘Submit’.
If you would like to reply securely to the sender click on the ‘Reply’ button at the top right of the screen. More details can be found here.