If you’ve received a secure message, clicked on ‘Read my message’ and are taken to a screen like the one below then you will need to verify your email address and confirm your identity before you can see your message.
This process confirms that you have access to your inbox (which stops anyone else who may have got hold of the email, perhaps if it had been intercepted on its way to you). You may also have a further challenge screen with a unique question to answer.
To begin, click on the ‘Send code’ button, this will send a new email to you, similar to the example image below and contains a unique 6-digit code. Return to your inbox (this may be on another tab in your internet browser) and look for the new message from Beyond Encryption. Open and make a note of your verification code.
Go back to the original screen, which will now look like this, enter the 6-digit code from your email, and click on ‘Submit’, as per image below.
Having confirmed access to the inbox, your secure email may now be open, in which case please skip to the last image on this knowledge base article.
You may be greeted with a challenge screen, like the one below. This is a unique security question, set by the sender, which can only be answered correctly by you. The answer may be personal to you or shared over the phone or by text. If you are unsure of the answer, please check in with your sender and they'll be able to re-confirm.
Enter your answer and click on ‘Submit’ and the contents of your email should open, as per our example below.
If you would like to reply securely to the sender, click on the ‘Reply’ button at the top of the screen. Further details on the reply process can be found here.