If you’ve received a secure message, clicked on ‘Read my message’ and are taken to a screen, like the one below then you will need to verify your email address and confirm your identity before you can see your message.
This process confirms that you have access to your inbox (which stops anyone else who may have got hold of the email, perhaps if it had been intercepted on its way to you). You may also have a further message security screen with a unique question to answer.
To begin, click on the ‘Send code’ button, this will send a new email to you, similar to the example image below and contains a unique 6-digit code. Return to your inbox (this may be on another tab in your internet browser) and look for the new message from Beyond Encryption. Open and make a note of your verification code.
The verification codes are valid for 30 minutes and will expire after that time frame. If you're past the 30 minutes, simply return to your email and select to 'Verify email' again and a new code will be sent to your Inbox.
Go back to the original screen, which will now look like this, enter the 6-digit code from your email, and click on ‘Verify Code’.
Having confirmed access to the inbox, your secure email may now be open, in which case please skip to the last image on this knowledge base article.
Alternatively, you may be greeted with a message security screen, like the one below. This is a unique security question, set by the sender, which can only be answered correctly by you. The answer may be personal to you or shared over the phone or by text. If you are unsure of the answer, please check in with your sender and they'll be able to re-confirm.
Enter your answer and click on ‘Submit’.
If the answer is incorrect you'll see a message, like the one below. If you're unsure of what to enter, please speak to your sender who will be able to confirm what they set for you.
If the answer is correct and matches what your sender set, you'll be able to see your email, like our example below:
If you would like to reply securely to the sender click on the ‘Reply’ button. For more details on how to reply click here