I’ve forgotten my password, how do I reset it?

You can reset your password using our website, outlook add-in or mobile app.

Reset password via the website

Click here to navigate to the Mailock sign in page, then click Forgot Password link. Enter your email address to receive a password reset link and follow the instructions.

Reset password via the Outlook add-in

Click the Mailock tab in the ribbon bar, then in the actions category, choose Sign in. The Mailock sign in window includes a link Forgotten password; click and enter your email address to receive a password reset link.

Reset password via the mobile app

Click I’ve forgotten my password link on the main sign in screen. Enter your email address and tap RESET PASSWORD to receive a password reset link.