If you’ve received a secure message, clicked on ‘Read my message’ and are taken to a screen like the one below then you will need to verify your email address and confirm your identity before you can see your message.
This two-step process confirms that you have access to your inbox (which stops anyone else who may have got hold of the email, perhaps if it had been intercepted on its way to you) from reading it and confirms your identity with a unique question and answer.
To begin, click on the ‘Send code’ button, This will send a new email to you which contains a 6 digit code. Return to your inbox (this may be on another tab in your internet browser) and look for the new message from Beyond Encryption. Open and make a note of the verification code.
Go back to the original screen, which will now look similar to this, enter the 6 digit code and click on ‘Submit’.
Having confirmed access to the inbox there is a final check – to confirm your identity. This is in the form of a unique security question, set by the sender, which can only be answered correctly by you. The answer may be personal to you or shared over the phone or by text. Anyone else who has got this far wouldn’t know the answer and so couldn’t read your message.
Enter your answer and click on ‘Submit’.
If you would like to reply securely to the sender click on the ‘Reply’ button at the top right of the screen. More details can be found here.