Mailock doesn’t just offer security, it also offers a host of other benefits felt across the business, so it's not a surprise that 8/10 of users would recommend Mailock to people they know.
A secure outbound email solution is software that protects the sensitive data sent in your emails. It ensures private information held within message contents and any attached documents is defended from cyber threat and human error.
Mailock is a secure email solution. It offers users end-to-end email encryption with authentication challenges to prevent against cyberthreat and human error. Mailock is used by businesses and their clients to ensure private documentation and correspondence remains in the right hands, whether in transit or your mailbox.
In this report, we will explore the results from a recent survey of our customers, gaining further insight into how businesses use Mailock, and what areas within your business could benefit from making email secure.
Here are some quick takeaways from our 2021 user survey:
We asked our users their primary reasons for choosing Mailock. The top two reasons they responded with are:
You would expect the main benefit from using a secure email solution to be heightened security for the business, and you’re not wrong. When asking our surveyed users, we discovered that:
43% said that their favourite aspect of Mailock was the security provided to both them and their clients, with 7/10 of their clients relaying excellent or good feedback and 93% with zero issues.
82% agreed that Mailock made them feel protected from human error.
When it comes to new products, 70% of senior executives would sacrifice functionality for ease of use, as it affects multiple aspects of a business such as user adoption and productivity.
Luckily, our customers rate ease of use as one of Mailock’s top qualities, describing the process of setting up and utilising the software as easy for both them and their clients.
We asked Mailock customers about the documents commonly used within their industries, and which of them they frequently protect when sending documents to client.
What types of documents are included in "Other"?
- Account passwords
- Tax advice and returns
- Account information
- Provider illustrations
- Suitability reports
- Investment reviews
- Payslips and P45s
- ID (e.g., passport)
- Mortgage offers
The Financial Services industry is undergoing massive digital upheaval, with companies seeking to replace legacy software and offer customers safer and more convenient services. Updating their communication offering is a large part of this, and email should be the first step.
We asked our financial services users what documents they protect.
We wanted to know what features our customers are using to make sure they're getting the most out of our system. We found that:
Mailock doesn’t just offer security, it also offers a host of other benefits felt across the business, so it's not a surprise that 8/10 of users would recommend Mailock to people they know. We found that:
This report was created using data from a 2021 Mailock customer survey conducted by Beyond Encryption. A total of 44 participants in the financial services, accountancy, and biotech industries responded. |
⬇️ Download the report in PDF format