I’m Unable to Login to Mailock When Using The Outlook Add-In

If you click on the ‘Sign in’ button on the Mailock ribbon in Outlook, as demonstrated in the example below, and all you see is a blank ‘Beyond Encryption – Authentication’ window, which quickly disappears leaving you still signed out, there’s a good chance your PC time and/or date is incorrect. 

 

Im-unable-to-login-to-mailock-when-using-the-outlook-add-in-issue-demo

 

Correct them, restart Outlook and try signing in again – you should see the usual Mailock sign-in screen and be able to sign in as normal.