Knowledge base

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Knowledge base

FAQs

FAQs

General

What is Mailock?

I Haven’t Received an Email Verification Code

What can I use as a challenge question?

I’ve Forgotten My Password, How Do I Reset It?

What do I need to use Mailock?

What is your ‘Trusted Community’?

Why upgrade to Mailock Pro?

What are the Mailock message security options?

Why Do I Get an Email Each Time A Recipient Reads My Messages?

How Do I Disable Mailock Read Notifications?

How do I read my secure message in the Gmail app?

How Do I Save An Unencrypted Copy of a Message

Why can't I see the content of my messages in Sent Items?

Why has my message been revoked?

What happens if I don't know the answer to the security question?

Having trouble opening a secure message?

See more

Mailock Outlook Add-in

Can I Read My Secure Email in Outlook When I’m Offline?

Check How Outlook Connects to My Email Provider

What Is 'Read Without Email Verification'?