Code not received

Email verification codes are sent immediately after they're requested. If you're not receiving them there may be a number of things in play:

  • check your spam/junk folder. If they're there most email apps give you the option to flag as 'not junk' to stop them going there in the future
  • if you're business user, the codes may be blocked by your company email security. Ask your IT team to trace the emails to find where they went
  • if you have a Hotmail, Outlook, Live or MSN email address, add us as a safe sender as described here: Safe Senders in Outlook.com
  • for other email providers instructions vary. As a general guide add us as a contact in your mail app, but if that doesn't help, check your mail app's help pages on how to add a safe sender

The codes are sent from notifications@beyondencryption.com.