If the Outlook add-in experiences a problem, you will see the following:
This gives the option of sending details of the problem through to the support team, which helps them get to the bottom of the problem. By clicking the ‘Report error to support’ button an email is created containing details of the problem and the versions of relevant software you are using. No confidential data is included, and you have the option to review the email before sending it. This also gives you the opportunity to write a few notes on what you were doing at the time. Once sent it will generate a support ticket and will be followed up by support.