My Antivirus Software Is Blocking Me From Installing the Outlook Add-In

Problems with Mailock and your antivirus software? Learn more...

If your antivirus software is preventing you from downloading and installing the Mailock Outlook add-in, you may need to:


  • Check your antivirus software is up to date and the Mailock add-in is included in the antivirus software exclusions section; consult your antivirus manual for details.
  • If needed, temporarily disable your antivirus software; again, consult your antivirus manual for details.

The Mailock Outlook add-in installation software is digitally signed to ensure its integrity and to assure users that the software can be trusted. Wherever possible, Beyond Encryption submits the Mailock software for whitelisting with the antivirus providers to minimise the chances of false positives.