Letting Your Clients Know You Have Started Using Mailock

A sample email you can send to explain the changes in the way you are sending them confidential information

We understand introducing new systems into your company and to your clients can be difficult, but at Beyond Encryption, we want to make the process as easy for you as possible, as we feel protecting your and your client's data is paramount. Below is an example communication you could adapt and send to your clients to inform them you have chosen to use Mailock to secure their sensitive information.


Subject: Securing our client data – an important announcement from ABC Ltd

There are times when we need to send our clients personal and sensitive data by email.

As cybercrime is a fast-growing threat, with email remaining at the centre of this risk, we have decided to increase security around our email communications to you that contain any personal data.

The secure email system that we have chosen is Mailock, created by cyber security experts, Beyond Encryption.

Ease of use for both ourselves and our clients is a key factor, and I am pleased to advise that the Mailock system is very user friendly and simple to use.

Any Mailock secure emails we send to you will be encrypted, which will protect both the content and any attachments.

The system also requires verification of your identity, which ensures that only you can access the contents of the message.

To read a secure message

When you receive a secure email from us, simply click to open it up and then press ‘Read my message’, where you will be taken to a dedicated landing page.

Before you can access the contents of the email, we will first need to verify your identity. We will do this through either:

    • Q and A: Asking a simple question that you will need to answer
    • SMS: Sending a code straight to your mobile phone

Once you have successfully met the challenge, you will be able to read the message.

If you need to reply to your secure email, you will be able to do so, completely free of charge. All you need to do is complete a very quick registration process.

You will be prompted to register as soon as you click ‘reply' to your first secure Mailock email.

Filling in the registration form is straightforward, and as well as allowing you to reply, will remove the need for further identity challenges in the future.

When future Mailock emails come your way, you will be able to read and reply to them by simply signing in.

If you would prefer to register for a free Mailock licence before receiving your first secure email from us, you can do so by using this link.

By meeting the identity challenge, along with registering for a Mailock Free licence, you will be included in the secure community of verified users at ABC Ltd.

Please note, if you are using Outlook for Windows, the Mailock Add-in is also available to download, free of charge, and will enable you to integrate your secure emails directly into your mailbox.

Adoption of the Mailock secure email system is a crucial step as part of our ongoing services to you, demonstrating our commitment to protecting your and all of our clients' personal data.

For any questions, please don’t hesitate to contact AbcBrokers@......com.