Letting your clients know you have started using Mailock

A sample email you can send to explain the changes in the way you are sending them confidential information

We understand introducing new systems into your company and to your clients can be difficult, but at Beyond Encryption, we want to make the process as easy for you as possible, as we feel protecting you and your client's data is paramount.

Below is an example communication you could adapt and send to your clients to inform them you have chosen to use Mailock to secure their sensitive information.


Subject: Securing our client data – an important announcement from ABC Ltd


There are times when we need to send our clients personal and sensitive data by email.

As cybercrime is a growing risk, with email at its centre, we have decided to increase security around our email communications to you that contain personal data.

The secure email system that we have chosen is Mailock, by Beyond Encryption.

The Mailock system is very user friendly and simple to use. Any secure emails we send to you will be encrypted, protecting messages and attachments.

You will also be required to identify yourself to gain access to sensitive emails, so  only you can see the personal information contained.


To read a secure message

When you receive a secure email from us, click to open it and press ‘Read my message’.

Your message may be secured using a Q&A challenge; You will be taken through a verification process to verify your email address, then presented with a simple question that you will need to answer.

Alternatively, your email may be secured using SMS.  A code will be sent straight to your mobile phone.

Once you have successfully met the challenge, you will be able to read the message.


To reply securely 

If you need to reply to your secure email, you will be able to do so free of charge, when you create an account. You will also get 5 free sends per month to send secure emails to us or anyone you send personal information to.

All you need to do is complete a very quick registration process. To get started, just click 'reply' on the secure email in your web browser.

This will remove the need for further identity challenges in the future, so you will be able to read and reply by simply signing into your account.

If you would prefer to register for a free Mailock licence before receiving your first secure email from us, you can do so now by using this link.

If you are using Outlook for Windows, the Mailock add-in is also available to download, free of charge, which enables you to read and reply from your desktop.


Adoption of the Mailock secure email system is a crucial step as part of our ongoing services, demonstrating our commitment to protecting your data.

For any questions, please don’t hesitate to contact AbcBrokers@......com.