My Outlook add-in has been disabled, what do I do?

If you find your add-in has disappeared . . . read on . . . The Microsoft Outlook program tries to protect the user experience by monitoring add-in performance and ‘quarantining’ them if it detects any issues.

We recommend that you set the ‘Always enable this add-in’ feature if you experience any issues with your Mailock add-in.

This feature may be set by clicking the ‘Always enable this add-in’ button in the dialogue box that is displayed when the issue is detected.

Alternatively follow one of these instructions to re-enable the add-in:

Hard Disabling:

Hard disabling can occur if the add-in has caused Outlook to close unexpectedly.

1) In Outlook, click the File tab.

2) Click the Options button.

3) In the categories pane, click Add-ins.

4) In the details pane, verify that the add-in appears in the Disabled Application Add-ins list.

The Name column specifies the name of the assembly, and the Location column specifies the full path of the application manifest.

5)In the Manage box, click Disabled Items, and then click Go.

6)Select the ‘Beyond Encryption’ add-in and click Enable.

7)Click Close.

Soft Disabling

Soft disabling can occur when the Mailock add-in produces an error that does not cause Outlook to unexpectedly close. For example, Outlook might soft disable the Mailock add-in if it throws an unhandled exception while starting the add-in.

1) In Outlook, click the File tab.

2) Click the Options button.

3) In the categories pane, click Add-ins.

4) In the details pane, verify that the ‘Beyond Encryption’ add-in appears in the Inactive Application Add-ins list.

5) In the Manage box, click COM Add-ins, and then click Go.

6) In the COM Add-Ins dialog box, select the check box next to the disabled ‘Beyond Encryption’ add-in.

7) Click OK.