My Outlook add-in has been disabled, what do I do?

If you find the Mailock button has disappeared from the ribbon the most likely reason is that Outlook has removed it.

Outlook monitors its add-ins and deactivates any it believes is causing any issues. Usually there is nothing wrong with the Mailock Add-in, other than Outlook believes it is taking too long to start.

To get the button back, the first thing to do is to check how Outlook has deactivated the add-in:

  1. In Outlook, click on 'File' at the top left.

  2. Next, choose 'Options'.

  3. Followed by 'Add-ins'.

  4. This takes you to the list of all add-ins in Outlook. Look for one called 'Beyond Encryption' in either:

    1. Inactive Application Add-ins
    2. Disabled Application Add-ins

    Once you've found it, follow the corresponding steps below.

Inactive Application Add-ins

This can occur if the add-in has caused an error, but not one that caused Outlook to close, or if Outlook thinks the add-in is taking too long to start.

  1. In Outlook, click the File tab
  2. Click the Options button
  3. In the categories pane, click Add-ins
  4. In the details pane, verify that the ‘Beyond Encryption’ add-in appears in the Inactive Application Add-ins list
  5. In the Manage box, click COM Add-ins, and then click Go
  6. In the COM Add-Ins dialog box, select the check box next to the disabled ‘Beyond Encryption’ add-in
  7. Click OK.

Disabled Application Add-ins

This can occur if the add-in has caused Outlook to close unexpectedly.

  1. In Outlook, click the File tab
  2. Click the Options button
  3. In the left hand pane, click Add-ins
  4. In the Manage box, click Disabled Items, then click Go
  5. Select the ‘Beyond Encryption’ add-in and click Enable
  6. Click Close
  7. Return to the Manage box, click COM Add-ins and then click Go
  8. Click in the box to the left of the 'Beyond Encryption' add-in and click OK
  9. The window will close and you'll see the Mailock button back on your ribbon