Sending a secure message with recipient validation

Recipient validation can be switched on for Mailock Pro users. This feature provides an opportunity to help reduce mis-directed emails by asking senders to confirm a message is going to the correct recipients.

If you're a company owner and would like to switch on this feature for all of your company users, click here for further details. 

Once the option has been turned on anyone in your company will be prompted to verify each recipient when sending a secure message.


Recipient Validation

Once it's been turned on, here's what you can expect to see:

With your secure email composed, example as below, select 'Send'


The recipient validation screen will then appear, as shown below:


Once the recipient address(es) have been ticked as correct, the 'Continue' button will be highlighted:

Select 'Continue'


You'll next see the usual challenge screen. If you're sending to a new recipient, a challenge is required, like our example below. Set a challenge and click 'Send':


Check the recipient address(es) listed are correct and select the tick box. If any are incorrect, click the cross at the top right of the box and amend accordingly. 

If you're sending to a recipient you have sent secure emails to before and they're in your trusted community list, a challenge is optional.

If you're using our Mailock Add-In for Outlook and would like to run through the recipient validation that the add-in offers, click here