Security question

How to open an email secured with a question & answer

Before accessing your secure message, you must correctly answer a security question set by the sender.

The answer could be something personal to you or shared securely over the phone or through a text message. This ensures that only you, and not any unauthorized individuals who may have intercepted your email, can access and read your message.


If you're seeing a screen to verify your email address, click here instead, otherwise continue with this article.


1. Enter your answer and click on 'Submit':

If you're unsure of the answer, please contact your sender and they'll be able to advise what they set.

2. If the answer is incorrect you'll see a message, like the one below: 

3. If the answer is correct you'll be through to your email:

If you would like to reply securely to the sender click on the ‘Reply’ button. For more details on how to reply click here.