How to open an email secured with a question & answer
Before accessing your secure message, you must correctly answer a security question set by the sender.
The answer could be something personal to you or shared securely over the phone or through a text message. This ensures that only you, and not any unauthorized individuals who may have intercepted your email, can access and read your message.
If you're seeing a screen to verify your email address, click here instead, otherwise continue with this article.
1. Enter your answer and click on 'Submit':
If you're unsure of the answer, please contact your sender and they'll be able to advise what they set.
2. If the answer is incorrect you'll see a message, like the one below:
3. If the answer is correct you'll be through to your email:
If you would like to reply securely to the sender click on the ‘Reply’ button. For more details on how to reply click here.