Opening a message with an SMS code

If you’ve received a secure message, clicked on ‘Read my message’ and are taken to a screen like the one below then you'll need to check your mobile for a text message with a 6 digit code. 

 

 

Just to note: the text message date/time should match the date/time you received your secure email and not the time you selected to open your secure email.

 

 

opening-a-message-with-an-sms-code-sms-screen-newux2-2b

 

 

The message on your phone will look similar to this:

 

 

 

 

Make a note of the 6 digit code and enter it on the earlier screen. Click on ‘Submit’ and you should see your message, like the example below.

 

 

opening-a-message-with-email-verification-and-a-security-challenge-op-newux2-2b

 

 

If you would like to reply securely to the sender click on the ‘Reply’ button at the top right of the screen. More details can be found here.

 

 

If you haven’t received a code, there could be a delay with your mobile service provider or perhaps the sender entered an incorrect number. Look in the original email you received for the sender’s details and get in touch with them to check.