I’m Getting ‘You Are Not Authorised to Read This Message’ When Trying to Read My Email

If you're trying to read a secure message and see the following error:




This means that you are trying to read an email that has been sent to a different address than the one you’re logged in as. This could happen, for example, if you have received a secure message to your personal email and you sign into our site with your work account to read it.


Just make sure you’re signing in with the correct account to read your email. If you’re using the portal, click on the account button in the top right and choose to sign out. From the Mailock tab in Outlook click on ‘Sign Out’ and then ‘Sign In’ with your other account.


If you're still experiencing issues and would like further assistance reading an email please click here