Recipient/account mismatch error

If you're trying to read a secure message and see the following error:

This error message indicates that you are attempting to access an email sent to an address different from the one you are currently logged in with. For instance, if you receive a secure message to your personal email but are logged in with your work account.

Ensure you are signed in with the correct account to access your email. Click on the 'Sign Out' button in the top left, then attempt to read the message again by signing in with the relevant account for the email you have received.

If you are in the right account and want to link the recipient's email address to your current account, just click on 'My Account'.

Click here to view further details on linking additional email addresses to your account.

If you experience any further issues please get in touch we'll be happy to assist.