Signing In With 2FA

To sign in with Two-factor authentication (2FA) you'll first need to have it enabled, to find out more about switching on 2FA please click here


With 2FA switched on, you'll be using 2FA to sign in on all Mailock sign ins you use:

  • Mailock Web for read/send
  • Mailock Outlook Add-In for read/send
  • Sign In on our website for any account maintenance
  • Company Admin portal (if you have owner or administrator access)


The first step will be to sign in as normal, using your Mailock credentials.


If you sign in with your Unipass Identity, 2FA currently isn't an option, for further details about signing in with Unipass click here


Enter your email address and password and click the ‘Sign in’ button: 




You'll next see a screen, like the example below, to enter your authentication code from your authentication app:




Enter your code, select the tick box for 'Trust this device for 30 days' if you'd like to enable that function, if not leave unticked, and select 'Sign in'


If there are any issues with the authentication code entered, you'll see screen like the one below and it'll prompt with how to correct:




Alternatively, if you don't have access to your authenticator app at that time, there is the option to 'Sign in with a recovery code'  and you can use one of the 10 single use recovery codes generated when you first set up 2FA.


Enter your recovery code and click 'Sign in'