Opening your message using email verification

How to verify your email address to open a message

1. From the message you've received, click on the 'Read my message' button:

2. You'll need to verify your email address. Click on 'Send Code':

3. Head to your email inbox to pick up the code you’ve been sent (it may take a minute or so to come through) while keeping the tab on your web browser open:

4. Go back to your web browser, enter the 6 digit code and click 'Verify Code':

5. You're through to your message! From here you can save a copy or reply to the sender:

Verification codes expire after 30 minutes. If you click "Verify Email" again, any previous codes will no longer work.

If your codes are not being accepted:

  • Close all open Mailock browser tabs
  • Delete any emails containing codes from your inbox
  • Click "Read my message" again and wait for a new email with a fresh code

If you still don't receive a new email with a code, check your junk or spam folders as it may have ended up there. 

Still having trouble? Get in touch.

There are other ways your sender may have secured your message. If you're seeing something different to the above, click here for more details on how to open your message.