Equiniti Adopts Mailock to Strengthen Secure Digital Communications

EQ Retirement Solutions, the UK’s leading pension administration outsourcer and part of the Equiniti Group, has adopted Mailock to strengthen secure communications across its retirement and pensions operations.

EQ handles shareholder, retirement, and remediation services for a large share of listed companies and pension scheme members. Protecting client and member data sits at the centre of that work.

The firm is adopting Mailock to support its digitisation and risk agenda, with secure email that can help streamline communications, improve customer experience, and reduce reliance on print-led post.

Watch our interview with EQ about why they chose Mailock.

About EQ’s Leadership in Financial Services

EQ is a global leader in shareholder, retirement, and remediation services.

They serve as share registrar to 49% of the FTSE 100 and transfer agent to 35% of the S&P 500.

Their services benefit over 36 million people across 136 countries worldwide.

By using Mailock’s encryption and authentication capabilities, EQ is creating a secure and efficient way to exchange sensitive information - connecting distributors, providers, and customers within financial services.

Mailock in the Pensions and Retirement Market

Mailock is already a trusted solution for many in the intermediary market.

UK providers such as Royal London, Aegon, abrdn, and Paragon have integrated Mailock into their operations.

EQ’s adoption extends that secure communications network into pension administration and retirement services.

Together, the two organisations are providing a dedicated route that protects sensitive data while keeping email as the delivery channel.

"We’re really excited to be starting this relationship with Beyond Encryption and rolling out Mailock to innovate the services we provide to EQ clients and their customers.

Communicating securely and reducing our carbon footprint are key drivers for our business.

It’s been a great achievement for both teams to get to this stage, and it will be an important enabler for transforming the retirement and pensions markets in the future."

Rob Beverley, Head of Business Development & Marketing (Retirement Solutions), EQ

Why Secure Communication Matters

Financial services firms handle vast amounts of sensitive data through email and post.

Mailock adds encryption and recipient authentication to everyday email, helping organisations control who can access sensitive messages.

"There has never been a more vital time to consider data security within your organisation.

EQ shares our vision for an industry-wide solution that enables organisations to communicate quickly, efficiently, and, most importantly, securely.

There are very few solutions that facilitate compliant and protected interactions, all while contributing to cost savings and carbon reduction.

We’re thrilled to welcome EQ into the Mailock community."

Paul Holland, Founder and CEO, Beyond Encryption (Mailock)

EQ’s adoption extends Mailock’s reach across pension administration, shareholder services, and retirement communications.

About EQ

EQ is a leading international provider of tech-enabled shareholder, retirement, and remediation services.

With over 6,500 employees, they support 37 million people across the UK, US, and beyond.

EQ’s mission is simple: care for every customer, simplify every transaction and reduce environmental impact.

FAQs

What Is Mailock?

Mailock is a secure email solution that uses end-to-end encryption and two-factor authentication to protect sensitive communications.

Why Did Eq Choose Mailock?

EQ adopted Mailock to enhance data security, streamline customer communications, and align with its sustainability goals by reducing carbon output.

How Does Mailock Improve Security?

Mailock makes sure that only intended recipients can access messages by using advanced encryption and authentication protocols.

What Benefits Does Mailock Offer Over Traditional Methods?

By replacing print, pack, and post methods, Mailock reduces costs, increases efficiency, and supports environmental sustainability.

Who Else Uses Mailock?

Mailock is trusted by leading providers like Royal London, Aegon, abrdn, and Paragon to secure financial services sector communications.

References

EQ Retirement Solutions, Equiniti Group, 2024

Equiniti Group, Equiniti Group, 2024

Reviewed by

Sam Kendall, 31.05.26

This content is for general information only and is not legal advice.