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Integrations > M365

Secure customer email with Mailock for Microsoft 365

Secure customer email without leaving familiar Microsoft 365 workflows

Give teams a practical way to protect sensitive customer messages, authenticate recipients, and stay in control after sending - alongside the Microsoft 365 tools they already use.

Customer service rep securing M365 emails with Mailock

Secure email from Outlook

or automated workflows

Teams can protect individual customer emails from supported versions of Windows Outlook.

Organisations can also extend Mailock across automated Microsoft 365 delivery workflows, bringing recipient authentication, secure replies and post-send control to customer communications at scale.

  • Secure individual emails from Outlook
  • Extend protection across automated delivery
M365 Outlook ribbon bar with Mailock secure email add-in button

The recipient experience

A clear path from inbox to secure reply

1. Receive

A secure message notification arrives in the recipient's inbox.

Receiving a Mailock secure email as a customer

2. Authenticate

The recipient completes the authentication check selected by the sender.

Securing a customer email using SMS authentication

3. Read and reply

The recipient opens the secure message and replies inside the same protected experience.

Secure read interface in the Mailock web app
Receiving a Mailock secure email as a customer
Securing a customer email using SMS authentication
Secure read interface in the Mailock web app

Security

Protect messages and attachments

Add AES-256 encryption to customer email

Mailock applies AES-256 encryption to secure messages and attachments, with replies kept inside the protected communication.

The Mailock secure email encryption key exchange process

Authentication

Choose how recipients authenticate

Match the check to the communication

Add sender-selected authentication before sensitive content is opened. Mailock gives teams more control over the recipient check used for different customers and communications.

Mobile authentication challenges in the Mailock web app

Post-send control

Stay in control after you send

Close access when circumstances change

If a message is misdirected, a document changes, or access is no longer appropriate, Message Revoke lets the sender close future access to the protected message. It gives teams a direct way to act on sensitive customer email, including messages sent outside their Microsoft 365 organisation.

Relieved at revoking a secure email at work using Mailock for M365

Testimonial

Mailock removes a lot of risk and GDPR concern

Email is how our clients want to communicate. With Mailock, we can send and receive our clients’ information by email without putting it at risk.

 Rob Hastings   Business Director
IFA in meeting with client business about securing emails in M365
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Features

More control over sensitive customer email

Mailock gives senders practical controls before, during and after delivery, while recipients get a clear route to authenticate, read and respond.

Email inbox icon

Compose

Protect individual email from your Windows Outlook desktop client.

Encryption icon

Encrypt

Protect sensitive messages and attachments with AES-256 encryption.
Customer focus icon

Authenticate

Choose a supported recipient-authentication check before sensitive content is opened.

Read notification icon

Monitor

Use Message Tracker to see when a secure message has been accessed.
Lightbulb icon

Reply

Keep customer replies inside the protected Mailock experience.
Checklist icon

Track

Use sender-visible message activity to support follow-up and evidence.
Revoke icon

Revoke

Close future access to a protected message when circumstances change.
Roadmap automation icon

Automate

Extend secure delivery across automated customer-communication workflows.

300K+
Users
2.5K+
Companies
3.5M+
Recipients

More info

Learn more

Colleagues considering Mailock secure email contract in office

Pricing

Mailock pricing plans

Explore our free and paid plans to choose the protection that suits your business best.

Mailock for Outlook

Integrations

Mailock for Outlook

Use Mailock to secure email communications from supported Outlook environments.

Customer service agent smiling in office with colleagues using Mailock

Mailock Enterprise

For automated delivery

Explore Mailock Enterprise options for automated protected delivery alongside Microsoft 365.

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Questions?

See how Mailock fits your Microsoft 365 environment

Walk through individual and automated sending, recipient authentication, and post-send control with our team.

Questions?

FAQs, answered

How does Mailock work with Microsoft 365?

Mailock adds a protected customer email workflow alongside Microsoft 365. Senders can work from supported classic Outlook for Windows, while organisations can also use automated delivery options. Features vary by plan and deployment.

Can Mailock support both individual and automated sending?

Yes. Teams can secure individual messages from supported classic Outlook for Windows and extend protection across automated workflows. We can help match the deployment to your communication requirements.

What do recipients experience?

Recipients receive a secure message notification, complete the check selected by the sender, then read and reply inside the protected Mailock experience. Exact access steps depend on the authentication method and policy used.

What happens when I revoke a Mailock message?

Message Revoke closes future access to the protected message. It does not retrieve information already saved outside the Mailock experience.

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