Partnering with Just Group to Secure Client Communication

Just Group, an FTSE 250 provider of retirement income products and services, has adopted Mailock to secure customer communications across its retirement operations.

Just Group manages more than £23 billion in pension savings for over 650,000 customers, from homeowners to corporate organisations.

Its Hub financial solutions platform supports individuals comparing retirement options, making protected email a practical requirement for sensitive customer communications.

Strengthening Customer Trust with Mailock

Our collaboration equips Just Group teams with Mailock's advanced end-to-end encryption and two-factor authentication, helping safeguard customer data and improve operational efficiency.

That gives the firm a dedicated route for sensitive retirement communications while keeping email as the delivery channel.

Why This Partnership Matters

Rob Hudson, Managing Director of Digital Wealth at Just Group, spoke about the significance of this step:

"We are a trusted partner for our clients, dealing with the most sensitive of topics during their retirement or in the years approaching it.

As such, ensuring the safety of their data is paramount whilst also improving customer service.

Our partnership with Beyond Encryption is the next step in providing personalised and secure services that they can rely on."

Rob Hudson, Managing Director of Digital Wealth, Just Group

Mailock in the Retirement Sector

Paul Holland commented on the partnership:

"We are thrilled to welcome Just Group to the Mailock community - a group of like-minded businesses and consumers that has grown exponentially as they look to protect their data in an increasingly digital world.

Mailock is playing an increasingly important role in the retirement sector, connecting and protecting consumers with their retirement provider at a crucial point in their lives.

Just Group have earned a well-deserved position in the market as an innovator and consumer champion, so naturally we're delighted to be working with them and their team."

Paul Holland, Founder, Beyond Encryption

Delivering Security, Efficiency, and Sustainability

By integrating Mailock, Just Group benefits from:

• Data protection: End-to-end encryption helps keep sensitive information protected.
• Operational improvements: Streamlined processes save time and enhance customer service.
• Environmental impact: Reduced reliance on print and post supports sustainability goals.

Mailock helps businesses like Just Group support compliance expectations, improve efficiency, and protect customer data.

Just Group's adoption adds another major retirement provider to the growing use of Mailock across pensions and retirement communications.

FAQs

Why Did Just Group Adopt Mailock?

Just Group adopted Mailock to secure sensitive retirement communications while keeping email as a practical customer channel.

Why Is Secure Email Relevant in Retirement Communications?

Retirement journeys often involve personal, financial, and pension information that needs protected delivery and controlled access.

What Operational Benefits Can Secure Digital Delivery Support?

It can reduce reliance on manual or paper-heavy processes while giving teams more evidence around customer communication.

References

Just Group plc, Just Group plc, 2025

Reviewed by

Sam Kendall, 01.06.26

This content is for general information only and is not legal advice.