Mailock Makes Recipient Verification Options More Flexible

A secure email should use the right recipient check for the message being sent.

Mailock has updated its recipient verification options to give organisations more flexibility over how message security is applied across secure email workflows.

The update is part of the June 25 2026 release, which includes an updated message security screen in Mailock Web and reworked Company Admin options for message security challenges.

For senders and administrators, the change supports a more proportionate approach to recipient verification. Some messages may need a simple email verification check. Others may need a Q&A challenge, SMS verification, or tighter administrator-defined controls.

What Has Changed In Mailock

The latest update improves how senders choose recipient verification when securing a message in Mailock.

Email verification is now available as a standalone security option for eligible Mailock Web and Outlook add-in users. Senders can use it where verifying access to the recipient's email address is the right level of check for the message being sent.

We have also updated how Q&A challenges work. By default, Q&A verification no longer requires a separate email verification step before the question is shown to the recipient.

Those choices remain subject to administrator settings. Company administrators can restrict which challenge options users see, and they can decide whether email verification should still be required for messages using Q&A verification.

"Recipient verification has to match the communication. A routine document, a sensitive financial instruction, and an identity-related message may all need different checks. The aim here is to give organisations more control without forcing every message through the same pattern."

Paul Holland, Founder and CEO, Beyond Encryption (Mailock)

Why Proportionate Verification Matters

Secure message delivery often involves several practical questions. What is being sent? Who needs to open it? How well does the organisation know the recipient? Could the customer be vulnerable, unfamiliar with the process, or under time pressure?

The right answer can change by message type, relationship, customer circumstance, industry, and regulatory environment. A firm sending sensitive customer information needs protected access, but it also needs a route the recipient can reasonably complete.

That is why this update is designed around configured choice. Administrators can set the guardrails, while senders work within the options that make sense for the message and recipient.

Admin Guardrails And Sender Choice

For organisations using Mailock across teams, the update gives administrators more control over how challenge options are made available.

That includes deciding which recipient checks users can select, and whether Q&A verification should be paired with email verification. This helps organisations support different communication scenarios without asking every sender to make the same security decision from scratch.

For senders, the benefit is a clearer choice at the point of sending. They can secure a message using the verification method available to them, based on the customer relationship, the sensitivity of the information, and the controls set by their organisation.

"A lot of secure communication happens in everyday operational moments. The sender is trying to get the right information to the right person quickly, while the organisation needs confidence that the right controls are being applied. These updates support that balance by giving administrators clearer guardrails and users more suitable options."

Adam Byford, Chief Commercial Officer, Beyond Encryption (Mailock)

References

June 25 2026 Release (v1.71), Beyond Encryption Knowledge Base, 2026

What does the recipient see when I send them a secure message?, Beyond Encryption Knowledge Base, 2026

Reviewed by

Sam Kendall, 26.06.26