Skip to main content

Financial services > Advisers

Secure email for financial advisers

Send sensitive client emails and attachments securely from Outlook or the web, with encryption and recipient checks built in.

Financial adviser using Mailock secure email to communicate with clients securely
HSBC logo
Aegon Logo 2023
Royal London logo
Aviva Logo
Equiniti EQ Logo
abrdn-logo-horiz-white-svg

Keep clients informed

and protected

Mailock empowers financial advisers to securely email sensitive information while supporting FCA expectations.

  • Align with GDPR, Consumer Duty, MiFID and FCA data security guidance
  • Reduce misdirected-email risk
  • Delight clients on their channel of choice
Meeting at financial advisory about secure email usage

Why Mailock?

Everyday benefits

Make secure communication part of your daily workflow.

Financial advisers sitting around table in modern office discussing security
Conversation icon

Communicate with confidence

Send and receive sensitive client information securely, straight from Outlook or your browser.

Warning icon

Avoid awkward calls

Mistakenly sent an email? Revoke it, even if it’s been opened - and stay in control of your communications.

Award icon

Build industry trust

Mailock integrates with Unipass, the identity platform used by product providers, platforms, and other firms.

Report icon

Support compliance

The FCA expects firms to protect client data and keep appropriate records. Encryption, authentication and activity logs support those obligations.

Sending securely

How it works

1. Compose

Compose your email in Outlook or the Mailock web app.

The Mailock secure email button in Outlook

2. Challenge

Apply a recipient authentication challenge - choose from email verification, SMS, Q&A, or Unipass ID.

Mailock mobile challenges user interface

3. Deliver

Send securely - clients receive a notification by email and unlock sensitive content using the authentication method you choose.

The Mailock client recipient experience
The Mailock secure email button in Outlook
Mailock mobile challenges user interface
The Mailock client recipient experience

Our community

Trusted by advisers nationwide

Trusted by thousands of professionals

Join a growing community of advisers using Mailock to deliver peace of mind and meet their regulatory obligations.

Advice network logos

Our financial services ecosystem

Testimonial

Who wants to ring a client and say, "your account's been hacked"?

Although email is a simple way to share information, we should always be aware that unencrypted emails can easily be intercepted.

Ian McKenna Founder, FTRC
Financial adviser's client finding out their accounts have been hacked and worrying
300K+
Users
2.5K+
Companies
3.5M+
Recipients

More info

 Learn more

Adviser using Mailock Pro with his clients

Plans

Mailock Pro: features

Explore the full set of features for secure email that supports compliance obligations tailored to small teams and individual advisers.

Professional using Mailock for Outlook

Integrations

Mailock for Outlook

Send and manage secure emails directly from your Outlook inbox with our easy-to-use add-in.

Colleagues considering Mailock secure email contract in office

Resources

Mailock case studies

See how other adviser firms are using Mailock to protect data and improve client communication.

Female financial adviser using computer in office to communicate securely with clients

Questions?

Talk to us

Book a demo with our team or get started free to see how Mailock fits your workflow.

Questions?

FAQs, answered

Is Mailock suitable for independent financial advisers?

Yes - Mailock Pro is designed for individual professionals and small teams, with a browser app and an add-in for classic Outlook on Windows. You can start a free 14-day trial without needing an enterprise deployment.

Do my clients need an account to read messages?

No - they can verify their identity and read your secure email in just a few clicks, without signing up.

Can I use Mailock in Outlook?

Yes - the Mailock add-in works with classic desktop Outlook on Windows, so you can send and manage secure email from your existing inbox. You can also use the Mailock web app.

Related content

13 min read
Meeting about consumer understanding in FCA guidance
FinServ
10 06 26

What The FCA Consumer Understanding Review Means For Secure Digital Communications

What the FCA’s Consumer Understanding review means for secure email, digital mailboxes, accessibility, evidence, and customer communication.

10 min read
Financial adviser dealing with client in office
Data Compliance
04 06 26

Vulnerable Customer Data And Secure Email

Learn how regulated firms can protect vulnerability-related data in email workflows with secure access, replies, tracking, and evidence.

11 min read
Man looking unhappy after impersonation attack
Key Concepts
19 03 26

Business Email Security: What Is An Impersonation Attack?

Learn what an impersonation attack is, how it works in business email security, and the practical steps your team can take to reduce risk.