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Sam Kendall

Digital Customer Comms Pod episode 31 cover featuring Jenny Hazan of Legal & General
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The Best Free Email Providers
Find the best free email providers in our full guide. Choose the right service...
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How to Recall an Email in Outlook
Learn how Microsoft's cloud-based Message Recall works, where it applies, and...
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8 Countries With the Most Innovative Digital ID Systems
From Estonia's pioneering e-Residency to India's expansive Aadhaar program,...
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9 Min

From Complexity to Clarity: How L&G is Transforming Regulated Customer Comms

Jenny Hazan shares how Legal & General is improving regulated customer communications using behavioural insight, guided journeys, and outcome-led...

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Dougie Robb Smart Data Foundry
8 Min

Building Trust at Scale Through Smarter Financial Data

Smart data can drive fairer outcomes. Learn how Smart Data Foundry uses a university safe haven, governance, and AI to support...

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Sam Drye & David Rich
8 Min

The Pensions Data Crisis: Mortality Manifest on Accuracy and Trust

Pensions data quality is under pressure. Learn how better tracing, governance, and secure digital checks can build confidence...

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Woman shocked at laptop screen
4 Min

The Most Dangerous Button in Your Business: ‘Reply All’

Learn how ‘Reply All’ mistakes cause data breaches and how secure email tools like Mailock reduce...

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Catarina Santos & Caine Glancy
9 Min

Making Data Protection Customer-Friendly at Scale

Customer friendly data protection in practice - how privacy notices, support teams, and breach...

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Mark Watson CTO Comply Advantage
8 Min

Beyond the Hype: Practical Lessons on Building With AI in Regulated Industries

How regulated financial firms are turning AI from hype into dependable, auditable systems, with...

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Digital Customer Comms Pod episode 27 cover featuring Debbie Janeczek, CISO at ING
5 Min

From Reactive to Proactive: Building a Future-Ready Security Programme

Podcast with ING CISO Debbie Janeczek on proactive security, operational...

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woman using laptop in university
4 Min

To Secure or Not to Secure: What Counts as PII and Why?

Personally identifiable information (PII) explained, with simple examples and...

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Man on laptop virtual call
5 Min

How Do You Lock a Word Document, and Is It Secure?

Learn how to lock a Word document on Windows, Mac, and mobile, plus when secure...

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