Use Case > Hybrid
Deliver from your portal to the email inbox (securely)
Deliver documents by email, guide deeper interactions to your portal - enable hybrid customer journeys that support compliant durable-medium digital delivery.
Engage customers in their channel of choice
Customer portals work when the content is worth logging in for. But for static or time-sensitive information, a login can slow things down. Mailock blends email and portal delivery - sending documents to inboxes in a durable format customers can store, and guiding users to your portal when it matters.
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Low portal engagement
Although most customers have access to portals, regular use is rare. The average person manages 119+ online accounts - your portal is just one of many competing for attention.
Password fatigue
20% of people reset a password every week. Requiring logins for simple document delivery can create friction and reduce response rates.
Email still wins
60% of consumers say they prefer to receive important information by email. It’s where they’re already most active, so it's where they’re most likely to respond.
The right content, in the right channel
Let your customers receive, open, and respond to emails securely - then guide them to your portal when needed. Mailock makes hybrid journeys simple and seamless.
Fully compliant
Meet FCA and ICO requirements to encrypt data, be 'digital by default', and record proof of delivery.
High response rates
Reach inboxes directly. Mailock achieves average open rates over 80%.
Managed service
Choose our hosted cloud service or run Mailock on-premises with our support.
Kim
Mailock recipient
Clarissa
Mailock recipient
James
Mailock recipient
Chris
Mailock recipient
Heather
Mailock recipient
Charlie
Mailock recipient
Pro
For regulated teams and professionals
Protect sensitive emails with advanced tools for encryption, authentication, and message control in Outlook or web.
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Enterprise
For organisation-wide protection
Apply policy-based encryption and recipient authentication across your entire mail flow with our secure gateway.
Automated
For secure high-volume delivery
Send thousands of secure, authenticated emails automatically using rule-based triggers and system integrations.
Questions?
Talk to us
Book a demo with our team to see Mailock in action and get your questions answered.
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