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Troubleshooting
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    • Setting Up The Outlook Add-in
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  • Legal
      Back to home
      1. Knowledge base
      2. Troubleshooting
      • How it Works
        • First Steps
        • Receiving an Email
        • Replying to an Email
        • Sending an Email
      • Mailock for Outlook
        • Setting Up The Outlook Add-in
        • Using The Outlook Add-in
      • Unipass Mailock
      • Managing Your Account
        • Two-Factor Authentication (2FA)
      • Managing Company Admin
        • Basic Set-Up
        • Company Settings
      • Frequently Asked Questions
        • General
        • Mailock for Outlook
      • Troubleshooting
        • General
        • Mailock for Outlook
      • Documentation
      • Release notes
        • Mailock Web/Company Admin
        • Mailock Outlook Add-in
        • Identity Services
        • Mailock Gateway Appliance
        • Mailock Gateway API
        • Mailock Customer API
        • Mailock Webhooks
      • Legal

      Troubleshooting

      General

      • This Message Has Been Revoked
      • I’m Unable to Send a Secure Email
      • The Answer to My Security Question Isn’t Being Accepted/I Don’t Know the Answer to My Security Question
      • Recipient/Account Mismatch Error

      Mailock for Outlook

      • I’m Unable to Download The Outlook Add-In, What Can I Do?
      • My Antivirus Software Is Blocking Me From Installing the Outlook Add-In
      • I’m Unable to Login to Mailock When Using The Outlook Add-In
      • I’ve Installed the Add-in but Can’t See the Blue Button
      • My Mailock Icon Has Disappeared
      • My Outlook Add-In Has Been Disabled, What Do I Do?
      • My Mailock Outlook Add-In Keeps Disabling Itself
      • Error Reporting From The Mailock Outlook Add-In
      • I’m Being Told That ‘Email Is Already in Use by a Different User'
      See more
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