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FAQ
What software is needed to use Mailock?
Can I read my secure email in Outlook when I’m offline?
Why do I get an email each time a recipient reads my messages?
I’ve forgotten my password, how do I reset it?
Adding email aliases
My Mailock Outlook Add-in keeps disabling itself
How do I find out which version of the Outlook add-in I am using?
Can I use Mailock with Apple Mail?
How do I disable Mailock read notifications?
I get an error when installing the add-in “The program can’t start because MSVCR100.dll is missing from your computer”.
My antivirus software is blocking me from installing the Outlook add-in
I’m getting ‘You are not authorised to read this message’ when trying to read my email
I don’t know the answer to the security question
My Outlook add-in has been disabled, what do I do?
Getting Started
What software is needed to use Mailock?
I've received a secure email, what do I do next?
Creating an account
How do I install the Mailock Outlook Add-in?
Sign in from Outlook
What is Mailock?
I’m unable to download the Outlook add-in, what can I do?
What happens when I send someone an email using Mailock?
Verifying your email address
I’m unable to send a secure email
Outlook Add-in
Can I read my secure email in Outlook when I’m offline?
I’m unable to login to Mailock when using the Outlook add-in
My Mailock icon has disappeared
How do I install the Mailock Outlook Add-in?
Adding email aliases
My Mailock Outlook Add-in keeps disabling itself
Sign in from Outlook
I’m unable to download the Outlook add-in, what can I do?
How do I find out which version of the Outlook add-in I am using?
How do I read my secure email in Outlook?
Where do I find the log files?
Why should I install and use the Mailock Outlook Add-in?
I get an error when installing the add-in “The program can’t start because MSVCR100.dll is missing from your computer”.
My antivirus software is blocking me from installing the Outlook add-in
I’m being told that 'Email is already in use by a different user'
How do I send secure email from Outlook?
I'm using Outlook and I don’t want to send my message securely, can I temporarily turn Mailock off?
Why does the security question pop-up keep appearing in Outlook?
My Outlook add-in has been disabled, what do I do?
Auto opening of secure email in Outlook
Reading secure email
I've received a secure email, what do I do next?
Can I read my secure email in Outlook when I’m offline?
How do I read my secure email on my mobile device?
How do I read my secure email in Outlook?
I’m being told that 'Email is already in use by a different user'
I’m getting ‘You are not authorised to read this message’ when trying to read my email
I don’t know the answer to the security question
Why does the security question pop-up keep appearing in Outlook?
Auto opening of secure email in Outlook
Release Notes
August 15 2018 Release (Outlook Add-in)
December 5 2018 Release (Outlook Add-in)
December 3 2018 Release (Sign in, Web Portal, Company Admin)
February 22 2019 Release (Outlook Add-in)
February 26 2019 Release (Web Portal)
February 8 2019 Release (Outlook Add-in)
January 11 2019 Release (Mobile)
April 26 2019 Release (Web Portal)
January 25 2019 Release (Web Portal)
September 13 2018 Release (Mobile)
July 27 2018 Release (Web Portal)
April 9 2019 Release (Web Portal, Company Admin)
September 28 2018 Release (Web Portal, Outlook Add-in, Mobile, Company Admin)
June 6 2019 Release (Web Portal, Company Admin, Outlook Add-in, Sign in/Account)
Revoking sent messages
How do I revoke a message?
What is message revocation?
Sending secure email
What is a Beyond Encryption message vault?
How do I send a secure message to an existing contact using the mobile App?
How do I disable Mailock read notifications?
What can I use as a security question when sending a secure email?
How do I send secure email from Outlook?
I'm using Outlook and I don’t want to send my message securely, can I temporarily turn Mailock off?
Tutorials
Password Reset
Enabling the Mailock Add-in
Company Administration - Company Settings
Company Administration - Overview
Company Administration - Setting Up Shared Users
Account Verification
Sending a secure message in Outlook
Mailock Overview
Registration
Using mobile devices
How can I add and remove attachments when composing a message on mobile?
How Do I Set Up My Mailock App So That I Can Send Secure Messages From My Mobile
Can I use Mailock with my Android device?
Can I use Mailock with my Apple device?
How do I send a secure message to an existing contact using the mobile App?
How do I read my secure email on my mobile device?
How do I send messages from different email accounts on my mobile?
Download Mailock
