Is a Mailock Email a Scam?

How to Check If a Secure Message Is Genuine

If you’ve received an email mentioning a secure message or encrypted delivery, and it references Mailock, it’s natural to pause and make sure it’s genuine.

Secure emails can look unfamiliar, especially if you weren’t expecting one.

Here’s what Mailock is, why you might receive a secure email, and how to confirm it’s legitimate.

What Is Mailock?

Mailock is a secure email platform used by insurers, banks, advisers, legal firms, and other organisations that regularly share sensitive information.

Email wasn’t designed for privacy - more like a postcard than a sealed envelope. Mailock adds the seal. It encrypts the message, and it verifies the identity of the person opening it.

This helps organisations send confidential documents safely and helps you receive them without relying on paper or unprotected inboxes.

Why you might receive a secure Mailock message

An organisation might use Mailock when sharing things such as:

  • Policy documents or statements

  • Personal financial or identification information

  • Advice reports, updates, or application materials

  • Anything containing data that must be protected under GDPR

You may be asked to verify your identity before opening the message - for example through a security question or a one-time SMS code. This is a normal part of the process.

How to tell if a Mailock email is genuine

Most secure messages are legitimate, but it’s always wise to check. A genuine message should:

  • Come from someone or an organisation you recognise

  • Relate to something that makes sense for your relationship with them

  • Ask you to verify your identity only inside the Mailock platform (including besecuremail.com), not via unexpected links or downloads

If you receive an SMS code, it should simply be a numeric code to enter when opening the email - it should not ask you to click a link.

What to do if you’re unsure

If anything feels unusual:

  1. Contact the organisation directly using their official website or a phone number you trust (not the details in the message).

  2. Ask whether they sent you a secure email via Mailock.

Any genuine sender will be able to confirm this.

How Mailock keeps messages safe

Mailock encrypts the contents of an email so only the verified recipient can view it.

Even if the message is mistakenly delivered to the wrong inbox, it stays sealed until the correct person passes the chosen authentication check.

This prevents interception and reduces the risk of information being accessed by the wrong person.