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How to use Mailock

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Sending to an unregistered user for the first time (Outlook)

When you send a Mailock email to a contact that is not yet registered on the system, they will need to pass a challenge verifying their identity. Here's how to compose your message and set the challenge your recipients must pass to read your email.

Receiving and replying for the first time as an unregistered user (web)

When you receive a Mailock email for the first time, you'll usually need to pass an authentication challenge to read it. This prevents unauthorised third-parties from gaining access. You can also register for a free account to reply. Here's how it works.

Sending to a trusted contact as a Pro user (Outlook)

If you're sending a Mailock email to a trusted contact, there's no need to set a challenge. Simply compose your email and send - or, if you need to ensure a higher level of security, use your challenge type of choice. Here's how it works in Outlook.

Receiving and replying to a trusted contact as a free user (web)

Mailock makes two-way secure communications simple and efficient. Once sender and recipient have become trusted contacts, they can send Mailock emails back and forth with ease. Here's how to receive and reply to a trusted contact as a free user.

Replying securely to a trusted contact as a Pro user (Outlook)

Once sender and recipient are connected, Mailock makes it easy to communicate securely. Any email you compose in Outlook can be switched to secure, protecting privacy. Here's how to receive and reply to a trusted contact using Mailock for Outlook.

Setting a question and answer challenge (Outlook)

You can set different types of authentication challenges for Mailock email recipients. One of these challenge types is the question and answer challenge. Here's how to set a question and answer challenge using Mailock for Outlook.

Sending to a trusted contact as a Pro user (web)

If you're sending a Mailock email to a trusted contact, there's no need to set a challenge. Simply compose your email and send - or, if you need to ensure a higher level of security, use your challenge type of choice. Here's how it works on our web app.

Company admin quick tour (web)

Take a quick tour around the Mailock company admin dashboard. Using company admin, you can invite people to use your company sending account, manage users, add your company branding, and edit your subscription and payment details.

Changing your password (web)

Here's how to change the password you use to log in to Mailock. Simply navigate to the profile management pane, confirm your old password, and set a new one. Remember to choose a combination of random words, numbers, and symbols so nobody can guess it!

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