Mailock® Automated

Deliver secure

email at scale

Automated secure email delivery

Deliver sensitive customer communications at scale, with automated secure email.

IT manager looking at computer with automated email encryption

A better connection

Engage customers,

maximise efficiency

Deliver where customers will engage

Email is the channel of choice for your customers' life admin, and it's where they are most likely to respond. Deliver statements, policies, and other private data securely in a way that works for your customers.

  • Comply with ICO/FCA guidance
  • Reduce print and post costs
  • Increase digital engagement
Receiving a Mailock automated secure email as a customer

Automated sending

Step-by-step

1. Delivery

Route your sensitive document output through Mailock, providing any necessary details to authenticate recipients.

Mailock automated bulk delivery engine

2. Authentication

Recipients receive a notification in their inbox and must pass any authentication challenges before reading the message.

A Mailock automated message secured using SMS authentication

3. Response

Replying is easy - recipients can use Mailock for desktop or web to keep sensitive messages and files secure.

The Mailock web reply interface
Mailock automated bulk delivery engine
A Mailock automated message secured using SMS authentication
The Mailock web reply interface

ESG benefits

Meet your ESG goals

We found significant benefits to switching from print and post to secure email delivery in research conducted with Project Rome's Simon Pringle, Associate Fellow Of Chatham House & Professor at Edinburgh University.​

Project Rome logo

Consultant discussing sustainability research
95%

Lower costs

We found that for enterprise financial services companies with high outputs, secure email can generate 95% savings on print, pack, and post.

80%

Carbon savings

Taking into account the full lifecycle of paper production and delivery, secure email can help businesses to reduce their carbon impact by over 80%.

270 tonnes of carbon

Results to be proud of

By applying the findings to our existing base, we were able to show our client, Aegon, that it has saved 270 tonnes of CO2 since joining our service in 2019.

Customer Experience

"Customers love it!"

Secure replies for your customers

Deliver where customers will engage. Empower them to reply securely using their existing email address and log their responses in your CRM.

An automated secure email reply being sent to a business securely
Happy recipients:

Quick and helpful

Very quick and helpful service. Easy to understand and efficient. Thanks!

Jenny profile photo
Jenny

Not too complicated

Not complicated for me at all, so must be very easy for younger generations!

Chris profile photo
Chris

My data is safe

Good to know my data is safe! Easy to use once you get started.

Sylvia profile photo
Sylvia

Data security

Comply with regulatory guidance

Do your duty to protect data in line with regulatory guidance (FCA/ICO).

Encrypt personal information (GDPR)

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Record proof-of-delivery (MIFID II)

All businesses should record digital communications and retain proof-of-delivery to align with ICO guidance. Proof-of-receipt is also required by the FCA for certain types of document (e.g., KIDs).

Protect customers (Consumer Duty)

Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Already an Enterprise user?

See how easy it is to upgrade to Automated.

Testimonial

We've saved 270
tonnes of CO2!

This dramatic reduction in the need to print and post important paperwork is one of the key ways companies can make carbon savings in their day-to-day operations.

 Ronnie Taylor  CDO, Aegon
CEO and team meeting to discuss bottom line savings potential from automated secure email
Paragon Logo
Aegon Logo
Royal London logo
Origo logo
Equiniti EQ Logo
abrdn logo

Features

No more post. 
Digitise and deliver.

Secure and accelerate customer email communications using email encryption and multi-factor recipient authentication.

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End-to-end encryption

Deliver emails and attachments with robust end-to-end AES-256 encryption.

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Recipient authentication

Authenticate recipients using email verification, SMS code, question-and-answer, or Unipass ID.

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Revoke management

Revoke sent secure emails from user/admin level audit trails or using the Mailock API.
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Flexible integration

Integrate with Microsoft 365 alongside your other mail flow logic (e.g., antivirus, signature).
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MI/BI analytics

Tap into the Mailock API for timestamped BI/MI analytics (send, open, revoke calls) to report on.

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Fully managed service

Utilise our managed cloud service or host the Mailock software on-premise with our support.

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Audit trails

Record timestamped audit trails for all message activity including sends, opens, and revoke calls.
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Company branding

Customise the recipient journey (including email notifications) with your company branding.
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High-volume output

Deliver automated secure email at scale with no imposed ceiling on volume (package dependent).

Download the Mailock
Automated Data Sheet

Deployment

Deploy your way

Our automated secure email delivery solution is designed to integrate with any setup.

Mailock customer solutions architect helping client to deploy Mailock
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Managed service

Use our managed cloud appliance or host it in your own infrastructure with our support.

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Storage location

Store your encrypted data in our default EU location or on your dedicated server.

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White-labelling

Customise Mailock's apps and recipient notifications for a branded experience.

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Multi-branding

Configure your gateway to support multiple, separate brands - for you or your clients.

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Multi-tenancy

Choose between single or multi-tenant plans to suit your budget and usage volume.

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Encryption triggers

Trigger the encryption process manually or using automation at scale.

180K+
Users
2K+
Companies
1M+
Recipients
Leader thinking about postal savings

Use Case

Cut delivery costs

Rising costs and inefficiencies make recorded post a cost you could do without. Reduce the outlay with digital recorded delivery®.

Relationships director thinking about customer experience

Use Case

Boost engagement

Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to customers' inboxes.

Professionals reviewing customer portal system

Use Case

Boost portal usage

Nobody wants to be forced to ‘log in online’ to get their information. Drive portal interactions by delivering documents to email inboxes, securely.

A live Mailock demo with our customer adviser

Pricing & Plans

Compare Plans

Find the right Mailock plan for your business. Compare Automated secure email delivery with our other plans.

Case studies

  Hear from our users

1 min read
Woman Typing On Laptop And Smiling in Office With Colleagues.jpg
FinServ
28 10 21

Why Mailock And Paragon Were Chosen By HSBC Security Services

HSBC Security Services selects Beyond Encryption’s (BE) market leading email security system as a key part of a large-scale transformation programme.

1 min read
Jordan Hindley interview with beyond encryption
FinServ
08 01 24

Why EQ Chose Mailock To Drive Engagement In The Pensions Market

We spoke to Jordan Hindley at EQ Group (Equiniti), Solution Owner For Wealth, Life and Pensions, on why they chose Mailock for secure customer engagement.

1 min read
How Westcoast Cloud Chose Mailock As Its Solution Of Choice For IT Resellers
FinServ
31 01 24

How Westcoast Cloud Chose Mailock As The Solution For UK IT Resellers

We spoke to Mark Davies at Westcoast Cloud about how they chose Mailock to bring secure email to their base of IT reseller partners.

Questions?

FAQs, answered

What is Mailock Automated?

Mailock Automated is a solution for delivering secure emails at scale. It allows businesses to send sensitive customer communications automatically, ensuring data protection and regulatory compliance while maximising efficiency.

How does Mailock Automated secure emails?

Mailock Automated uses end-to-end AES-256 encryption to secure emails and attachments. It routes sensitive document outputs through the Mailock system and provides recipient authentication to ensure secure delivery.

What are the benefits for customer engagement?

Mailock Automated enhances customer engagement by delivering statements, policies, and other private data directly to their email inboxes. This method increases digital engagement and ensures customers can respond securely using their existing email addresses.

How can Mailock support our ESG goals?

Switching from print and post to secure email delivery with Mailock Automated significantly reduces costs and carbon emissions. For enterprise financial services companies, it can generate up to 95% savings on print, pack, and post costs, and over 80% reduction in carbon impact.

Can we integrate it with our existing systems?

Yes, Mailock Automated integrates seamlessly with Microsoft 365 and other mail flow logic such as antivirus and signature systems. It also offers API access for advanced analytics, automation, and integration with CRM systems.

How does it help with regulatory compliance?

Mailock Automated helps businesses comply with regulations from the ICO and FCA by ensuring that all digital communications are encrypted and protected. It provides audit trails for all message activities, including sends, opens, and revoke calls, ensuring proof-of-delivery and compliance with data protection guidelines.