Mailock® Enterprise

Protect critical

customer comms

Your secure email gateway (SEG)

Exchange sensitive information safely and compliantly. Use our secure email gateway for friction-free customer comms.

Book a demo
Female professional smiling in office using laptop to secure encrypted emails with Mailock

Enterprise-Grade Email

Prevent the worst,

communicate better

Engage your customers safely

The Mailock Enterprise secure email gateway enables sensitive email exchanges between your business and your customers.

  • Integrate with your mail flow
  • Support a range of ID challenges
  • Create a branded recipient experience
Secure email with company branding user interface

The recipient experience

Step-by-step

1. Receive

Recipients receive a notification in their inbox.

Receiving a Mailock secure email as a customer

2. Identify

If an authentication challenge is set, they'll need to pass it to unlock the message.

Securing a customer email using SMS authentication

3. Reply

They can then read and reply securely, attaching any files before hitting 'send'.

Secure compose interface using the Mailock web app
Receiving a Mailock secure email as a customer
Securing a customer email using SMS authentication
Secure compose interface using the Mailock web app

Encryption

Encrypt data

Protect against interception

Deliver sensitive information using end-to-end email encryption to prevent interception and protect customers from fraud.

Book a demo
Secure enterprise email gateway being used to deliver customer information

Authentication

Identify recipients

Prevent unauthorised access

Set recipient authentication challenges to guarantee delivery to the right people and guard data in the event of human error.

Book a demo
Read an enterprise secure email by passing multi-factor authentication

Read-and-reply

Drive engagement

Empower customers to reply

Recipients can read messages, download attachments, and reply securely for free by connecting their existing email address.

Book a demo
Customer replying safely to secure email sent from customer services
Challenge options:
Customer focus icon

Mailock challenges

Use Mailock's toolbox of user accessible challenges, including question-and-answer, SMS (and ID&V - coming soon).
Customer focus icon

Third-party integrations

Connect with third-party authentication applications such as Unipass to verify identity in a way that fits your market.
Customer focus icon

API/webhooks

Use the Mailock API to set challenges using your Customer Relationship Management (CRM) platform data.

Compliance

Guarantee email
data compliance

Protect data in line with regulatory guidance using the most secure email gateway.

Encrypt personal information (GDPR)

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Record proof-of-delivery (MIFID II)

All businesses should record digital communications and retain proof-of-delivery to align with ICO guidance. Proof-of-receipt is also required by the FCA for certain types of document (e.g., KIDs).

Protect customers (Consumer Duty)

Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Testimonial

It shows we take protecting customers' private data seriously,

with an industry standard platform they can use to send and receive free-of-charge.

 John McGlynn  Royal London
Male professional looking at laptop with secure email platform on
Paragon Logo
Aegon Logo
Royal London logo
Origo logo
Equiniti EQ Logo
abrdn logo

Features

Advanced security

Our secure email gateway gives you the tools to protect all your sensitive email exchanges.

Encryption icon

Email encryption

Secure sensitive emails and attachments by obscuring data with military strength AES-256 encryption.

Find out more
Integration icon

Integrations

Integrate Mailock with M365 or Google Workspace alongside your CRM, antivirus, and server-side signature.

Find out more
Customer focus icon

Recipient authentication

Set recipient authentication challenges including email verification, SMS, question-and-answer, and Unipass ID.
Find out more
Revoke icon

Robust revocation

Messages can be revoked at user or admin level, immediately restricting access to lock down a breach.

Find out more
Data warning icon

Error prevention

Prompt users to send a message securely if it contains particular preset or custom keywords (‘trigger words’).

Find out more
Customer choice icon

Flexible configuration

Configure how encryption is initiated for sensitive emails (e.g., Outlook add-in, keywords, rule-based, automated).
Find out more
Schedule icon

Secure audit trails

Timestamped audit trails track message opens, clicks, and downloads for proof-of-delivery and compliance.

Find out more
Addition icon

Advanced interfacing

Tap into the Mailock API for revocation, audit trails, MI/BI analytics, and advanced automation controls.
Find out more
Chart increase icon

Scalable volume

Deliver at scale with Mailock Automated, an optional add-on for batched and bulk delivery using automation.
Find out more

Download the Mailock
Enterprise Data Sheet

Download

Deployment

Deploy your way

Our secure email gateway gives you the tools to protect all your sensitive email exchanges.

Mailock customer solutions architect helping client to deploy Mailock
Partnership icon

Managed service

Use our managed cloud appliance or host it in your own infrastructure with our support.

Industry icon

Storage location

Store your encrypted data in our default EU location or on your dedicated server.

Addition icon

White-labelling

Customise Mailock's apps and recipient notifications for a branded experience.

Branding icon

Multi-branding

Configure your gateway to support multiple, separate brands - for you or your clients.

Finance icon

Multi-tenancy

Choose between single or multi-tenant plans to suit your budget and usage volume.

Customer choice icon

Encryption triggers

Trigger the encryption process manually or using automation at scale.

180K+
Users
2K+
Companies
1M+
Recipients
Head of compliance looking and smiling in office

Use Case

Boost compliance

Secure email communications are crucial for compliance with regulatory guidance. Fulfil your obligations to protect sensitive data.

Find out more
Relationships director thinking about customer experience

Use Case

Drive engagement

Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to customers' inboxes.

Find out more
We have no outbound email security

Use Case

Strengthen security

If you can't securely exchange emails with clients, it's likely sensitive data is being compromised. Strengthen your outbound email security with Mailock.

Find out more
IT team looking at demo email security software

Pricing & plans

Compare plans

Find the right secure email gateway package for your business.

Get started

Case studies

  Hear from our users

1 min read
Woman Typing On Laptop And Smiling in Office With Colleagues.jpg
FinServ
28 10 21

Why Mailock And Paragon Were Chosen By HSBC Security Services

HSBC Security Services selects Beyond Encryption’s (BE) market leading email security system as a key part of a large-scale transformation programme.

More...
2 min read
How Aegon Saved an Estimated 270 Tonnes of CO2 Using Unipass Mailock
FinServ
08 04 22

How Aegon Saved An Estimated 270 Tonnes Of CO2 Using Mailock

Aegon, a leading provider of life insurance, pensions and asset management, saved an estimated 270 tonnes of Co2 using Mailock.

More...
2 min read
How The Right Mortgage Keeps Email Data Safe With Mailock
FinServ
03 11 21

How The Right Mortgage Keeps Email Data Safe With Mailock

The Right Mortgage’s forward-thinking approach to data protection using Mailock email encryption frees them from communications risk.

More...

Questions?

FAQs, answered

What is Mailock Enterprise?

Mailock Enterprise is a secure email gateway designed to protect sensitive email communications. It ensures that businesses can exchange critical customer information safely and compliantly by encrypting emails and offering recipient authentication challenges.

What is a secure email gateway?

A secure email gateway (SEG) is a system that protects email data by scanning inbound and outbound emails for threats, encrypting content, and adding authentication measures. SEGs prevent data loss and cyber threats such as malware, phishing, and human error.

How does Mailock encrypt emails?

Mailock uses end-to-end encryption to protect sensitive emails and attachments. The encryption process involves using two keys, one attached to a notification email sent to the recipient and the other kept in a secure vault until any authentication challenge is passed.

What authentication methods does Mailock support?

Mailock supports multiple recipient authentication challenges including email verification, SMS, question-and-answer, and Unipass ID. These methods ensure that only authorised recipients can access the secure emails.

Can Mailock integrate with existing systems?

Yes, Mailock can integrate with M365, CRM systems, antivirus, and server-side signature solutions. It also offers advanced interfacing through the Mailock API for automation and analytics.

How does Mailock help with regulatory compliance?

Mailock helps businesses comply with regulatory requirements by ensuring email data is encrypted and protected. It provides audit trails for proof-of-delivery and compliance with regulations from authorities like the ICO and FCA, ensuring businesses can safely handle sensitive data.