Use Case: Engagement
"We need to boost customer engagement"
Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to your customers' inboxes.
The attention bottleneck
With an average of around 118 online accounts, consumers struggle with password overload while businesses rely on engaging them to move processes forward. Companies are recognising the need to balance owned channels with those that their customers use everyday for successful omnichannel engagement.
As UX research shows, the less customer clicks to complete a process, the higher the growth in processes completed. If those processes represent additional revenue, every click comes at a cost.
Companies with the strongest omnichannel experiences retain 89% of their customers on average, compared to 33% retention for companies with weak omnichannel customer experience.
The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. Over 80% of respondents to recent surveys say they would prefer to receive email communications.
We've tamed the world's favourite comms platform
Mailock secures email, the world's favourite mode of communication, by making sure confidential information is delivered to the right person - only.
3 clicks to what your customers need
Mailock pulls your customers’ attention by engaging them at their email inbox (with only 3 clicks to access their confidential email). It's designed to drive engagement, enabling secure, compliant, and easy confidential communication.
Drive customer processes forward with 80% open rates
For your business...
Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.
High response rates
Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.
Integrate with Outlook/M365 alongside your CRM, antivirus, and server-side signature tools.
Use our managed cloud service or host the Mailock software on-premise with our support.
For your customers...
A secure thread
to your business
Share the power to email securely
It’s not enough to protect information one way only. Mailock makes it easy for clients to reply securely to all your messages, and pass them some free send credits in case they need to deliver sensitive information to others.
Easy to use
Excellent service as always. Very easy to use. Well done Beyond Encryption!
My query was dealt with efficiently & promptly. You were very patient!
Safe & secure
Fast - and good to know my details are safe. Easy for me to work out.
Email And Client Portals: Complementary, Not Conflicting
In recent years, a debate has sprung up between the effectiveness of two communication platforms: email and client portals. Businesses are lobbying for the use of either one or the other, but rarely both.
Why Financial Services Must Up Its Game With Digital Comms
Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.
Securing Client Communications At Thanks Wealth Planning
As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.
Find out more about our advanced secure email gateway for customer comms.