Use Case: Engagement
Drive engagement
with secure email
Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to your customers' inboxes.
The attention bottleneck
With an average of around 118 online accounts, consumers struggle with password overload while businesses rely on engaging them to move processes forward. Companies are recognising the need to balance owned channels with those that their customers use everyday for successful omnichannel engagement.
Clicks cost
As UX research shows, the less customer clicks to complete a process, the higher the growth in processes completed. If those processes represent additional revenue, every click comes at a cost.
Omnichannel retains
Companies with the strongest omnichannel experiences retain 89% of their customers on average, compared to 33% retention for companies with weak omnichannel customer experience.
Remember email?!
The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. Over 80% of respondents to recent surveys say they would prefer to receive email communications.
We've tamed the world's favourite comms platform
Mailock secures email, the world's favourite mode of communication, by making sure confidential information is delivered to the right person - only.
Encryption
Authentication
Proof-of-delivery
Message revoke
Company branding
Ease-of-use
3 clicks to what your customers need
Mailock pulls your customers’ attention by engaging them at their email inbox (with only 3 clicks to access their confidential email). It's designed to drive engagement, enabling secure, compliant, and easy confidential communication.
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Open rates
Drive customer processes forward with 80% open rates
Fully compliant
Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.
High response rates
Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.
Managed service
Use our managed cloud service or host the Mailock software on-premise with our support.
A secure thread
to your business
Share the power to email securely
It’s not enough to protect information one way only. Mailock makes it easy for clients to reply securely to all your messages, and it gives them free sends in case they need to deliver sensitive information to others.
Kim
Clarissa
James
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Article
Email And Client Portals: Complementary, Not Conflicting
In recent years, a debate has sprung up between the effectiveness of two communication platforms: email and client portals. Businesses are lobbying for the use of either one or the other, but rarely both.
Article
Why Financial Services Must Up Its Game With Digital Comms
Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.
Case study
Securing Client Communications At Thanks Wealth Planning
As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.
Next steps
Compare plans
Take a look at our subscription plans to see how Mailock could work for your business.