Use Case: Engagement

Drive engagement

with secure email

Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to your customers' inboxes.

Relationships director thinking about customer experience

The attention bottleneck

With an average of around 118 online accounts, consumers struggle with password overload while businesses rely on engaging them to move processes forward. Companies are recognising the need to balance owned channels with those that their customers use everyday for successful omnichannel engagement.

Man trying to log into an online account

Key statistics

Man stressed about having too many passwords

Clicks cost

As UX research shows, the less customer clicks to complete a process, the higher the growth in processes completed. If those processes represent additional revenue, every click comes at a cost.

Couple looking at portal with their adviser

Omnichannel retains

Companies with the strongest omnichannel experiences retain 89% of their customers on average, compared to 33% retention for companies with weak omnichannel customer experience.

Receiving an email on a smartphone

Remember email?!

The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. Over 80% of respondents to recent surveys say they would prefer to receive email communications.

We've tamed the world's favourite comms platform

Mailock secures email, the world's favourite mode of communication, by making sure confidential information is delivered to the right person - only.

Mailock secure email receipt user interface
Encryption icon


Deliver emails and attachments with robust end-to-end AES-256 encryption.
Customer focus icon


Authenticate recipients using challenges including email verification, SMS code, question-and-answer, and Unipass.
Schedule icon


Timestamped audit trails track message opens, clicks, and downloads for proof-of-delivery and recording.
Revoke icon

Message revoke

Use admin controls or our API to revoke messages individually/in bulk.
Industry icon

Automated delivery

Deliver automated secure email at volume with full queueing and MI/BI reporting.
Branding icon

Company branding

Customise our web app and notifications for a branded recipient experience.


3 clicks to what your customers need

Mailock pulls your customers’ attention by engaging them at their email inbox (with only 3 clicks to access their confidential email). It's designed to drive engagement, enabling secure, compliant, and easy confidential communication.

your branding on secure emails
Mailock engagement rates over 80%

Open rates

Drive customer processes forward with 80% open rates

For your business...

Leaders smiling at board table with laptop
Document icon purple

Fully compliant

Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.

Conversation icon purple

High response rates

Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.

Encrypted connections icon

Easy integration

Integrate with Outlook/M365 alongside your CRM, antivirus, and server-side signature tools.

Finance icon purple

Managed service

Use our managed cloud service or host the Mailock software on-premise with our support.

For your customers...

A secure thread
to your business

Share the power to email securely

It’s not enough to protect information one way only. Mailock makes it easy for clients to reply securely to all your messages, and it gives them free sends in case they need to deliver sensitive information to others.

Customers replying to encrypted email

Easy to use

Excellent service as always. Very easy to use. Well done Beyond Encryption!

Kim profile photo

Excellent service

My query was dealt with efficiently & promptly. You were very patient!

Clarissa profile photo

Safe & secure

Fast - and good to know my details are safe. Easy for me to work out.

James profile photo

Related media

Adviser encrypting email using desktop computer


Email And Client Portals: Complementary, Not Conflicting

In recent years, a debate has sprung up between the effectiveness of two communication platforms: email and client portals. Businesses are lobbying for the use of either one or the other, but rarely both.

Why Financial Services Must Up Its Game With Digital Comms


Why Financial Services Must Up Its Game With Digital Comms

Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.

Securing Client Communications At Thanks Wealth Planning

Case study

Securing Client Communications At Thanks Wealth Planning

As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.

Group of colleagues in office high fiving

Next steps

Compare plans

Take a look at our subscription plans to see how Mailock could work for your business.