Use Case: Engagement

Drive engagement

with secure email

Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to your customers' inboxes.

Relationships director thinking about customer experience

The attention bottleneck

With an average of 119 online accounts, consumers struggle with digital fatigue while businesses rely on getting them digitally interacting to move processes forward. Companies are recognising the need to balance owned channels with those that their customers use everyday for successful omnichannel engagement.

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Key statistics

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Clicks cost

As UX research shows, the less customer clicks to complete a process, the higher the growth in processes completed. If those processes represent additional revenue, every click comes at a cost.

Couple looking at portal with their adviser

Omnichannel retains

Companies with the strongest omnichannel experiences retain 89% of their customers on average, compared to 33% retention for companies with weaker omnichannel propositions.

Receiving an email on a smartphone

Remember email?!

The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. 60% of respondents to recent surveys say they would prefer to receive email communications.

Deliver documents where they will get picked up

Mailock secures email by making sure information is delivered to the right person - only. Use your customers' channel of choice to drive engagement higher.

Mailock secure email receipt user interface
Paragon Logo
Aegon Logo
Royal London logo
Origo logo
Equiniti EQ Logo
abrdn logo
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Encryption

Deliver emails and attachments with robust end-to-end AES-256 encryption.
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Authentication

Authenticate recipients using challenges including email verification, SMS code, question-and-answer, and Unipass.
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Proof-of-delivery

Timestamped audit trails track message opens, clicks, and downloads for proof-of-delivery and recording.
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Message revoke

Use admin controls or our API to revoke messages individually/in bulk.
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Automated delivery

Deliver automated secure email at volume with full queueing and MI/BI reporting.
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Company branding

Customise our web app and notifications for a branded recipient experience.

Ease-of-use

3 clicks to what your customers need

Mailock captures your customers' attention by engaging them in their email inbox (with a minimum of 3 clicks to access their protected message). It's designed to drive engagement, enabling easy, compliant, and secure communication.

your branding on secure emails
Mailock engagement rates over 80%

Open rates

Drive customer processes forward with 80% open rates

For your business...

Leaders smiling at board table with laptop
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Fully compliant

Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.

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High response rates

Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.

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Easy integration

Integrate with Outlook/M365 alongside your CRM, antivirus, and server-side signature tools.

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Managed service

Use our managed cloud service or host the Mailock software on-premise with our support.

For your customers...

A secure thread
to your business

Share the power to email securely

It’s not enough to protect information one way. Mailock makes it easy for customers to securely reply to your emails.

Customers replying to encrypted email

Easy to use

Excellent service as always. Very easy to use. Well done Beyond Encryption!

Kim profile photo
Kim

Excellent service

My query was dealt with efficiently & promptly. You were very patient!

Clarissa profile photo
Clarissa

Safe & secure

Fast - and good to know my details are safe. Easy for me to work out.

James profile photo
James

Related media

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Research

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We surveyed UK adults to bring the state of digital overwhelm into focus. Our research revealed significant links between 'account fatigue' and hesitancy to use digital services. In this landscape, how can businesses drive customer engagement?

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Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.

Securing Client Communications At Thanks Wealth Planning

Case study

Securing Client Communications At Thanks Wealth Planning

As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.

Group of colleagues in office high fiving

Next steps

Compare plans

Take a look at our subscription plans to see how Mailock could work for your business.