Use Case: Engagement
Drive engagement
with secure email
Another click is another point of friction. Mailock boosts open and response rates by delivering confidential information to your customers' inboxes.
The attention bottleneck
With an average of 119 online accounts, consumers struggle with digital fatigue while businesses rely on getting them digitally interacting to move processes forward. Companies are recognising the need to balance owned channels, such as customer portals and apps, with those that their customers use everyday for engagement.
Clicks cost
As UX research shows, the less customer clicks to complete a process, the higher the growth in processes completed. If those processes represent additional revenue, every click comes at a cost.
Omnichannel retains
Companies with the strongest omnichannel experiences retain 89% of their customers on average, compared to 33% retention for companies with weaker omnichannel propositions.
Remember email?!
The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. 60% of respondents to recent surveys say they would prefer to receive email communications.
Deliver documents where they will get picked up
Mailock secures email by making sure information is delivered to the right person - only. Use your customers' channel of choice to drive engagement higher.
Encrypt
Challenge
Monitor
Brand
Engage
Ease-of-use
3 clicks to what your customers need
Mailock captures your customers' attention by engaging them in their email inbox (with a minimum of 3 clicks to access their protected message). It's designed to drive engagement, enabling easy, compliant, and secure communication.
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Open rates
Drive customer processes forward with 80% open rates
Fully compliant
Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.
High response rates
Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.
Managed service
Use our managed cloud service or host the Mailock software on-premise with our support.
A secure thread
to your business
Share the power to email securely
It’s not enough to protect information one way. Mailock makes it easy for customers to securely reply to your emails.
Kim
Clarissa
James
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Research
Logins Gone Wild: The State Of Consumer Overwhelm
We surveyed UK adults to bring the state of digital overwhelm into focus. Our research revealed significant links between 'account fatigue' and hesitancy to use digital services. In this landscape, how can businesses drive customer engagement?
Article
Why Financial Services Must Up Its Game With Digital Comms
Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.
Case study
Securing Client Communications At Thanks Wealth Planning
As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.
Questions?
Talk to us
Book a demo with our team to see Mailock in action and get your questions answered.