Use Case: Portals

Deliver from customer portal to email inbox

Document portals can be costly to develop but are often met with low take up from customers. Mailock drives engagement by delivering to the inbox securely.

Decision makers evaluating customer portal vs secure email

A lack of engagement

Covid-19 accelerated the use of customer portals to deliver sensitive information online. We didn't have time to think 'do my customers actually want a portal?' - we had to act. Now, with access to so may online accounts, customers' engagement with them has dropped off. Many companies are looking at better ways to deliver confidential information and elicit a response.

IT department looking at customer portal

Key statistics

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Portal usage

Despite over 77% of consumers having access to at least one portal, engagement is low. The average consumer has over 118 online accounts, and your portal is one of many fighting for their attention.

Customer angry with password problems

A password, a problem

61% of consumers reuse passwords across multiple portals - they're tired of the friction. Pushing another password onto your customers gives them another problem that they didn't ask for.

Man using email on his computer in office sending secure email

Remember email?!

The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. Over 80% of respondents to recent surveys say they would prefer to receive email communications.

We've tamed the world's favourite communication

Mailock secures email, the world's favourite mode of communication, by making sure confidential information is delivered to the right person - only.

Mailock secure email being received by a customer
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Deliver emails and attachments with robust end-to-end AES-256 encryption.
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Authenticate recipients using challenges including email verification, SMS code, question-and-answer, and Unipass.
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Timestamped audit trails track message opens, clicks, and downloads for proof-of-delivery and recording.
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Message revoke

Use admin controls or our API to revoke messages individually/in bulk.
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Automated delivery

Deliver automated secure email at volume with full queueing and MI/BI reporting.
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Company branding

Customise our web app and notifications for a branded recipient experience.

User experience

Made to connect

Our financial services advantage

Mailock is designed for a closer digital connection - between product providers, platforms, intermediaries, and customers.

In financial services, where we do most of our work, each of these relationships requires a different type of verification, engagement, and compliance. By adapting to these relationships, Mailock doesn't just provide security without compromising user experience, it turns user experience into a security advantage.

Mailock secure email security as an ecosystem diagram

The recipient experience


1. Receive

Recipients get a notification email to let them know they have a secure message waiting to be opened. This message can be customised with your company branding or use the familiar Mailock template.

Receiving a mailock secure email to your outlook client

2. Identify

Recipients click ‘Open’ on the notification delivered to their inbox. They’ll answer any challenges that have been set, or if they're trusted, they can open and read right away.

Answering a Mailock secure email SMS code challenge

3. Reply

If recipients need to reply to a secure message, they can use Mailock to compose, attach, and reply using their existing email address and account. They'll even get a limited number of secure emails to send.

Secure reply using our Mailock web app
Receiving a mailock secure email to your outlook client
Answering a Mailock secure email SMS code challenge
Secure reply using our Mailock web app

For your business...

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Fully compliant

Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.

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High response rates

Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.

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Easy integration

Integrate with Outlook/M365 alongside your CRM, antivirus, and server-side signature tools.

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Managed service

Use our managed cloud service or host the Mailock software on-premise with our support.

For your customers...

A secure thread
to your business

Share the power to email securely

It’s not enough to protect information one way only. Mailock makes it easy for clients to reply securely to all your messages, and it gives them free sends in case they need to deliver sensitive information to others.

Couple of customers receiving secure email and replying encrypted

Easy to use

Excellent service as always. Very easy to use. Well done Beyond Encryption!

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Excellent service

My query was dealt with efficiently & promptly. You were very patient!

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Safe & secure

Fast - and good to know my details are safe. Easy for me to work out.

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Related media

Adviser encrypting email using desktop computer


Email And Client Portals: Complementary, Not Conflicting

In recent years, a debate has sprung up between the effectiveness of two communication platforms: email and client portals. Businesses are lobbying for the use of either one or the other, but rarely both.

Why Financial Services Must Up Its Game With Digital Comms


Why Financial Services Must Up Its Game With Digital Comms

Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.

Securing Client Communications At Thanks Wealth Planning

Case study

Securing Client Communications At Thanks Wealth Planning

As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.

Group of colleagues in office high fiving

Next steps

Compare plans

Take a look at our subscription plans to see how Mailock could work for your business.