Use Case: Portals

Deliver from customer portal to email inbox

Nobody wants to be forced to ‘log in online’ to get their information. Drive engagement by delivering documents from your portal to email inboxes, securely.

Professionals reviewing customer portal system

Eliminate friction

Customer portals can increase operational efficiency and client retention when they deliver real value. However, making portal users log in to pick up information that could be delivered by email can cause frustration.

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Key statistics

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Portal usage

Despite most people having access to at least one portal, regular engagement with them is low. The average consumer has over 119 online accounts, and your portal is one of many fighting for attention.

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A password, a problem

20% of people have to reset logins weekly - we're all tired of friction. Putting content behind a login that could be delivered in more accessible ways can generate frustration and reduce response rates.

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Remember email?!

The fact is, we all prefer to receive important communications by email - and we'll respond accordingly. 60% of respondents to our consumer survey said they would prefer to receive email communications.

Deliver documents where they will get picked up

Securely deliver information by email, using identity checks to reach the right people. Drive higher engagement for documents and static information, and signpost customers to your portal for more interactive functions.

Mailock secure email being received by a customer
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Deliver emails and attachments with robust end-to-end AES-256 encryption.
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Authenticate recipients using challenges including email verification, SMS code, question-and-answer, and Unipass.
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Timestamped audit trails track message opens, clicks, and downloads for proof-of-delivery and recording.
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Message revoke

Use admin controls or our API to revoke messages individually/in bulk.
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Automated delivery

Deliver automated secure email at volume with full queueing and MI/BI reporting.
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Company branding

Customise our web app and notifications for a branded recipient experience.

For your business...

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Fully compliant

Comply with FCA/ICO requirements to encrypt sensitive data and record proof-of-delivery.

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High response rates

Deliver to the inbox, where your customers will respond. Mailock generates open rates over 80%.

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Easy integration

Integrate with Outlook/M365 alongside your CRM, antivirus, and server-side signature tools.

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Managed service

Use our managed cloud service or host the Mailock software on-site with our support.

For your customers...

A secure thread
to your business

Share the power to email securely

It’s not enough to protect information one way. Mailock makes it easy for customers to securely reply to your emails.

ML Pro Recipient Response Min

Easy to use

Excellent service as always. Very easy to use. Well done Beyond Encryption!

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Excellent service

My query was dealt with efficiently & promptly. You were very patient!

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Safe & secure

Fast - and good to know my details are safe. Easy for me to work out.

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Related media

Professionals reviewing customer portal system-1


Logins Gone Wild: The State Of Consumer Overwhelm

We surveyed UK adults to bring the state of digital overwhelm into focus. Our research revealed significant links between 'account fatigue' and hesitancy to use digital services. In this landscape, how can businesses drive customer engagement?

Why Financial Services Must Up Its Game With Digital Comms


Why Financial Services Must Up Its Game With Digital Comms

Having worked in and around Financial Services for more years than I'll admit, I am frustrated by the slow pace of change towards meeting customers’ communication expectations, and I don’t think I’m alone.

Securing Client Communications At Thanks Wealth Planning

Case study

Securing Client Communications At Thanks Wealth Planning

As a small business, Thanks Wealth Planning enjoy having the flexibility to offer both a customer portal and secure email solution, giving each individual a choice on which communication to use.

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Next steps

Compare plans

Take a look at our subscription plans to see how Mailock could work for your business.