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Sam Kendall

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man sending secure email in office from laptop
8 Min

Building a Business Case for Secure Email: Risk, Cost-to-Serve, & Trust

Build a business case for secure email that links risk reduction, lower cost-to-serve, and stronger customer trust, with...

Dom Kohler Brown Shipley
8 Min

Private Banking in a Digital World: Building Trust, Clarity, and Human-Led Client Experiences

Discover how private banks can balance digital convenience with human-led client experiences, ensuring trust, clarity, and...

Janet Bastiman Napier AI
7 Min

Regulated AI: Explainability, Oversight, and Defensible Financial Crime Decisions

Understand the importance of explainability, oversight, and defensible decisions in regulated AI...

Woman talking on her phone
8 Min

Is WhatsApp Secure Enough for Sensitive Information?

Is WhatsApp secure enough for sensitive information? A practical guide for UK professionals on...

Woman made a mistake in the office
11 Min

Human Error and Outbound Email Security: Risks & Solutions

Human error email security: why mistakes happen, what they cost, and practical steps to reduce...

Jemma baker Ofgem
6 Min

Ofgem: Raising the Bar on Energy Communications

How Ofgem is supporting suppliers to raise service standards, address...

Emily Hyett Yoti
6 Min

Digital Identity in Practice: Age Assurance, and Real Customer Journeys

Understanding digital identity in practice, focusing on age assurance and how...

Sam Bridges-Sparkes Shawbrook
4 Min

From PoCs to Production: Scaling AI Safely in Regulated Banking

Learn how Shawbrook Bank scales AI safely, balancing governance, collaboration,...