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Sam Kendall

Jemma baker Ofgem
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The Best Free Email Providers
Find the best free email providers in our full guide. Choose the right service...
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How to Recall an Email in Outlook
Sent an email by mistake in Outlook? Learn how to recall it before it's opened....
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The 15 Best Microsoft Outlook Add-ins You Didn't Know You Needed
Discover the 15 best Microsoft Outlook add-ins to help you boost productivity,...
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6 Min

Ofgem: Raising the Bar on Energy Communications

How Ofgem is supporting suppliers to raise service standards, address vulnerability, and design clearer customer journeys in energy communications.

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Emily Hyett Yoti
6 Min

Digital Identity in Practice: Age Assurance, and Real Customer Journeys

Understanding digital identity in practice, focusing on age assurance and how real customer journeys can enhance trust and...

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Sam Bridges-Sparkes Shawbrook
4 Min

From PoCs to Production: Scaling AI Safely in Regulated Banking

Learn how Shawbrook Bank scales AI safely, balancing governance, collaboration, and human oversight for effective adoption.

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Secure email for finserv
7 Min

Secure Email for Financial Services: A Complete Guide

A practical guide to secure email in financial services, covering compliance, durable medium rules,...

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9 Min

From Complexity to Clarity: How L&G is Transforming Regulated Customer Comms

Jenny Hazan shares how Legal & General is improving regulated customer communications using...

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Dougie Robb Smart Data Foundry
8 Min

Building Trust at Scale Through Smarter Financial Data

Smart data can drive fairer outcomes. Learn how Smart Data Foundry uses a university safe haven,...

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Sam Drye & David Rich
7 Min

The Pensions Data Crisis: Mortality Manifest on Accuracy and Trust

Pensions data quality is under pressure. Learn how better tracing, governance,...

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Woman shocked at laptop screen
4 Min

The Most Dangerous Button in Your Business: ‘Reply All’

Learn how ‘Reply All’ mistakes cause data breaches and how secure email tools...

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Catarina Santos & Caine Glancy
9 Min

Making Data Protection Customer-Friendly at Scale

Customer friendly data protection in practice - how privacy notices, support...

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