How Westcoast Cloud Chose Mailock as the Solution for UK IT Resellers

How do you cut through thousands of IT vendors to find a service that resonates with customers and delivers real value?

For Westcoast Cloud, Mailock proved to be that solution.

Westcoast Cloud, part of the Westcoast Group, needed a secure email solution that was simple to deploy, easy to manage, and delivered real-world value to both resellers and their customers.

They chose Mailock to help their partners protect identity and data, at scale.

Who Are They?

Westcoast Cloud is part of the Westcoast Group, the largest distributor of IT services and equipment in the UK, with a group turnover of around £5 billion.

The cloud arm of the business works with around 700 reseller partners, delivering solutions to approximately 36,000 end-user customers. In 2024, Westcoast Cloud is on track to generate £140 million in revenue.

The Challenge

With thousands of vendors in the market, resellers are inundated with options.

From email security to backup and network protection, selecting the right services to recommend is a major challenge.

“Which are the right services to take into their customers?

That’s a big, big challenge,” says Mark Davies, Managing Director at Westcoast Cloud.

“Part of our job is to help them identify vendors that resonate with their customers and deliver real value.”

The Solution

Westcoast Cloud chose Mailock for its ability to secure communications while remaining simple to deploy and manage.

This balance of high value and low operational cost made Mailock the ideal fit for reseller partners working with small to mid-sized businesses.

"It’s a high-value, low-cost product. It’s got to be simple to use and deploy, so the operational cost stays low and it can scale across lots of customers."

Mark Davies, Managing Director, Westcoast Cloud

For Davies, Mailock’s value isn’t just technical.

It helps ensure information gets to the right place, protecting identity and minimising human error - a major issue when sending sensitive data by email.

The Outcome

Mailock resonated with Westcoast Cloud’s reseller community for its practicality and clear end-user benefit.

It provided resellers with an accessible way to deliver secure communications to their customers, while also helping Westcoast Cloud maintain a vendor relationship that prioritises collaboration over pressure.

"When people are easy to work with, and it doesn’t feel forced, that’s a big deal.

Beyond Encryption have been personable, forward-looking, and not pushy - that makes it easy all around."

Mark Davies, Managing Director, Westcoast Cloud

Looking ahead, Davies sees Mailock’s role becoming even more vital as identity management and AI-based automation grow in importance for small to mid-sized businesses.

“As identity protection evolves, using data and automation to decide who should receive what - and taking that out of people’s hands - will be a big part of the story.”