How Westcoast Cloud Chose Mailock as the Solution for UK IT Resellers

Westcoast Cloud needed a secure email partner that reseller partners could deploy quickly, manage easily, and recommend with confidence. Mailock fit that brief.

Westcoast Cloud, part of the Westcoast Group, needed secure email that was simple to deploy, easy to manage, and practical for resellers and end customers. The cloud distributor chose Mailock to help partners protect identity and data at scale.

Who Are They?

Westcoast Cloud is part of the Westcoast Group, the largest distributor of IT services and equipment in the UK, with a group turnover of around £5 billion.

The cloud arm of the business works with around 700 reseller partners, delivering solutions to approximately 36,000 end-user customers. In 2024, Westcoast Cloud is on track to generate £140 million in revenue.

The Challenge

With thousands of vendors in the market, resellers are inundated with options.

From email security to backup and network protection, choosing the right services to recommend is a major challenge.

“Which are the right services to take into their customers? That’s a big, big challenge,” says Mark Davies, Managing Director at Westcoast Cloud.

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“Part of our job is to help them identify vendors that resonate with their customers and deliver real value.”

The Solution

Westcoast Cloud chose Mailock for its ability to secure communications while remaining simple to deploy and manage.

That balance of high value and low operational cost made Mailock a practical fit for reseller partners working with small to mid-sized businesses.

"It’s a high-value, low-cost product. It’s got to be simple to use and deploy, so the operational cost stays low and it can scale across lots of customers."

Mark Davies, Managing Director, Westcoast Cloud

For Davies, Mailock’s value isn’t just technical.

It helps make sure information gets to the right place, protecting identity and minimising human error when sending sensitive data by email.

The Outcome

Mailock resonated with Westcoast Cloud’s reseller community for its practicality and clear end-user benefit.

It gave resellers an accessible way to deliver secure communications to their customers, while helping Westcoast Cloud maintain a vendor relationship that prioritises collaboration over pressure.

"When people are easy to work with, and it doesn’t feel forced, that’s a big deal.

Beyond Encryption have been personable, forward-looking, and not pushy - that makes it easy all around."

Mark Davies, Managing Director, Westcoast Cloud

Looking ahead, Davies sees Mailock’s role becoming even more vital as identity management and AI-based automation grow in importance for small to mid-sized businesses.

“As identity protection evolves, using data and automation to decide who should receive what - and taking that out of people’s hands - will be a big part of the story.”