How CBL Secured HR and Customer Emails With Mailock

Plant hire and equipment specialists handle sensitive data every day, so email must keep pace with modern cyber risks.

CBL adopted Mailock secure email to protect communications, save time, and simplify the user experience.

CBL needed a secure alternative to password-protected attachments that was easy to roll out, and simple for staff and customers to use.

They trialled Mailock, gathered user feedback, and rolled it out across key teams for quick, visible impact.

Who Are They?

CBL is Clive Barford Limited, a compact equipment specialist for sales, hire, servicing, and parts across Southern Britain.

Established in 1987, the company operates seven depots from Cornwall to Kent, and into the Welsh Valleys.

They employ more than 150 people, including over 50 engineers, who support customers with responsive plant solutions.

The Challenge

CBL relied on password-protected files for confidential emails, which was slow, inconsistent, and hard for recipients to manage.

The approach did not meet the security standard the company expected, and it created avoidable admin in HR and operations.

“Our company had been looking for a better solution than using password-protected files, which were time consuming, and the security was not of the standard we would look for.”

CBL representative

The Solution

After reviewing several options, CBL selected Mailock for its balance of advanced encryption, flexibility, and ease of use.

The team used a 14-day trial to gather feedback, then deployed with guided setup and training to speed up adoption.

“The support when setting up the product was excellent, and made it a very smooth implementation, which was key to early buy-in.”

CBL representative

The Outcome

Time Saved, Risk Reduced

Staff send secure messages in a few clicks, replacing manual password steps with encryption and recipient authentication.

Teams can protect sensitive HR and operational content without adding friction for everyday users.

“Significant time savings have been achieved, whilst increasing the security of communications.”

CBL representative

Rapid Adoption Across Teams

Employees adopted Mailock quickly, with strong feedback from HR, where secure document exchange is frequent.

Customers respond easily, which improves turnaround times for requests and queries.

“Users in our company received the solution very well, with nothing but positive feedback, particularly from HR, as this has saved a lot of time.”

CBL representative

Smoother Client Experience

Recipients open and reply securely from their inbox without juggling multiple passwords or portals.

CBL now sends confidential HR, contract, and operational information with less manual handling for the teams sending it.

“Feedback from our customers has been good, they can use it effectively, and they see the benefits we achieve from the product.”

CBL representative

FAQs

Why Did Cbl Move Away from Password-Protected Attachments?

Password-protected files were slow, inconsistent, and created extra admin for staff and recipients.

How Long Did It Take to Get Started with Mailock?

CBL used a 14-day trial to gather feedback, then deployed with guided setup and training to support adoption.

What Changed for Customers?

Customers can open and reply securely from their inbox, without juggling multiple passwords or portals.

References

CBL, 2025

Reviewed by

Sam Kendall, 31.05.26

This content is for general information only and is not legal advice.