Financial Advisers

Secure email for

financial advisers

Exchange messages and attachments easily and securely. Do your duty to protect sensitive client information.

Financial advisers using mailock to communicate with customers

Data protection

Save yourself some

awkward client calls

Protect sensitive email information

Are you ready to tell a client, "your information's been stolen - your money's gone"? Save yourself some awkward calls by keeping confidential emails safe.

  • Encrypt: Secure emails and attachments to prevent interception
  • Identify: Set challenges so only the right people can gain access
Mailock trigger words interface

Client engagement

“Can’t you just

email it to me!?”

Empower clients to respond

Advisers and clients have used email for years, but when it comes to sensitive information it’s too much of a risk. With Mailock, email is safe and two-way information exchanges are easy.

  • Easy secure replies for clients
  • 5+ sends per month for clients
Couple doing their finances on the sofa with laptop at home

Secure community

A trusted financial

services community

Send into providers with ease

Share sensitive client information with trusted providers and advisers using Unipass ID and Mailock secure email.

provider logos

providers, advisers, customers


Regulatory guidance

Do right by clients and data regulators.

Encrypt personal information (GDPR)

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Record proof-of-delivery (MIFID II)

All businesses should record digital communications and retain proof-of-delivery to align with ICO guidance. Proof-of-receipt is required by the FCA for certain types of document (e.g., KIDs).

Protect customers (Consumer Duty)

Are you encouraging customers to send their information into your business unsecured? The FCA Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Download the financial services email compliance fact sheet


Who wants to ring a client and say, "your account's been hacked"?

Although email is a simple way to share information, we should always be aware that unencrypted emails can easily be intercepted.

 Ian McKenna  FTRC
Client finding out their accounts have been hacked and worrying

How it works


1. Encrypt

Start a secure email from your desktop email client or your web browser. Set a challenge so only the right people gain access.

Secure send button in email client

2. Connect

Recipients click ‘Open’ on the notification delivered to their inbox. They’ll answer your challenge, or if they're trusted, they can read right away.

Enter the code to unlock your secure email

3. Engage

If recipients need to respond to a secure message, they can use Mailock to compose, attach, and reply using their existing email address and account.

Secure read pane in Mailock web app
Secure send button in email client
Enter the code to unlock your secure email
Secure read pane in Mailock web app


Protect clients. Email data securely.

Make sensitive adviser-client comms easy by shielding email data from risk.


Use Unipass ID

Sign in with your Unipass ID and use it to verify your identity to unlock new secure messages.



Use our Windows Outlook add-in, our browser app, or integrate Mailock as a secure gateway (cloud/on-premise).



Encrypt confidential emails and attachments to prevent interception and comply with FCA/ICO guidance.



Verify recipients using a range of authentication challenges including SMS, Q&A, and Unipass ID.

FCA compliant

Record audit trails for all message activity. FCA guidance says keeping auditable logs is essential.


Message revoke

Sent to the wrong person? Revoke access immediately regardless of the receiving email provider.
Man using laptop to communicate with clients in office

Protect client info

Communicate securely by encrypting your client emails and attachments. Enable multi-factor authentication to make sure only the intended recipient can open emails. Message revoke gives you a last resort lockdown option.

Couple doing their finances in the kitchen at home and smiling

Increase efficiency

Have your clients asked, "can't you just email it"? Send documents with full audit trails and deliver on your service commitments immediately, without the inefficiencies of postal mail. Save time, save cost, and save paper.

Financial adviser working with customer on laptop

Maintain compliance

The FCA advises that all sensitive information sent off site should be encrypted and records should be kept for client communications. Secure data and track activity with full audit trails of open, read, and document access.

Financial adviser working in office with laptop

Mailock Pro

Ready to get started?

Start a 14-day trial to secure your comms.

Case studies

  Hear from our users

6 min read
Rapport financial strategists
05 05 23

Boosting Security And Engagement At Rapport Financial Strategists

This case study shows how Rapport Financial Strategists improved the security and effectiveness of their client communications using Mailock secure email.

2 min read
Woman speaking to colleague in office about email security
22 02 23

Brearley Law Puts The Protection Of Client Data First With Mailock

According to the most recent ICO statistics, the UK legal industry is responsible for 8% of total data breach incidents reported in the past year.

2 min read
Securing client communications at Stonebridge Financial
21 12 22

Securing Client Communications At Stonebridge Financial

Find out how Stonebridge Financial secured their email communications using Mailock, driving efficiency and engagement with their clients in the process.