Mailock For Advisers

Secure email for

financial advisers

Exchange emails and attachments easily and securely. Protect sensitive information in line with FCA guidance.

Financial adviser using Mailock secure email to communicate with customers
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Safe and secure document delivery loved by clients

As a financial advisory firm, safeguarding sensitive client data is paramount, but your clients also expect seamless access to information. Enable effortless and secure email communication without compromising the integrity of your business.

  • Secure outbound emails and replies
  • Prevent ‘wrong recipient’ mistakes
  • Use with Outlook or your web browser
meeting about secure email usage_compressed

Send & receive

How it works

1. Send

Start a secure email from your desktop or web browser, choosing from a range of authentication challenges.

Secure send button in Outlook email client

2. Receive

Recipients receive a notification in their inbox and must pass your authentication challenge to unlock the message.

Enter the code to unlock your secure email

3. Reply

Replying is easy - recipients can use Mailock for desktop or web to keep sensitive messages and files secure.

Secure read pane in Mailock web application
Secure send button in Outlook email client
Enter the code to unlock your secure email
Secure read pane in Mailock web application

Data protection

Save yourself some

awkward client calls

Protect sensitive email information

Are you ready to tell a client, "your information's been stolen, the money's gone"? Save yourself some awkward client calls by protecting confidential emails and attachments.

Financial adviser interacting with Mailock trigger words interface

Client engagement

“Can’t you just

email it to me!?”

Seamless client communications

Advisers and clients have used email for years, but it poses significant risks to sensitive information. Meet client expectations for communication on a familiar channel that doesn't pose a risk to their data.

Couple doing their finances on the sofa with laptop at home

Secure community

A trusted financial

services community

Send into providers with ease

Share sensitive client information with trusted providers and advisers using Unipass ID and Mailock secure email.

provider logos

Our financial services ecosystem simplified

Compliance

Regulatory guidance

Comply with FCA and ICO guidance.

Encrypt personal information (GDPR)

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Record proof-of-delivery (MIFID II)

All businesses should record digital communications and retain proof-of-delivery to align with ICO guidance. Proof-of-receipt is also required by the FCA for certain types of document (e.g., KIDs).

Protect customers (Consumer Duty)

Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Download the financial services email compliance fact sheet

Testimonial

Who wants to ring a client and say, "your account's been hacked"?

Although email is a simple way to share information, we should always be aware that unencrypted emails can easily be intercepted.

 Ian McKenna  FTRC
Financial adviser's client finding out their accounts have been hacked and worrying

Features

Protect clients. Email data securely.

Make sensitive adviser-client comms simple by shielding email data from risk.

Email icon

Compose

Compose secure emails in Windows Outlook or our web app. Create your message, add attachments, select your challenge and send.

Data warning icon

Prevent

Catch sensitive emails before it's too late with custom trigger words. If they are included in a message, you will be alerted to send it securely.

Encryption icon

Encrypt

Your emails and attachments are secured with end-to-end AES-256 encryption - virtually impenetrable protection for sensitive data.

Customer focus

Challenge

Select from a range of authentication types including SMS, question-and-answer, and Unipass ID to make sure the right people gain access.
Read notification icon

Monitor

Read notifications tell you when your messages are opened, so you can follow up at the right time.

Lightbulb icon

Engage

Recipients can reply easily via Outlook or on the web, keeping all their information and attachments secure.
Magnifying glass icon

Audit

The sent message tracker gives you an auditable log of all your secure emails including if and when they were accessed.
Revoke icon

Revoke

Revoke secure emails sent in error, even if they've already been opened - your recipients will lose access to retrieve them immediately.
250K+
Users
2.1K+
Companies
1.6M+
Recipients
Adviser using laptop to communicate with clients in office

Use Case

Protect client info

Communicate securely by encrypting your client emails and attachments. Enable multi-factor authentication to make sure only the intended recipient can open emails. Message revoke gives you a last resort lockdown option.

Couple doing their finances in the kitchen at home and smiling

Use Case

Increase engagement

Have your clients asked, "can't you just email it"? Send documents instantly and safely. Deliver on your service commitments without the inefficiency and expense of physical mail. Save time, save costs, and save paper.

Financial adviser working with customer on laptop

Use Case

Maintain compliance

The FCA advises that all sensitive information sent off-site should be encrypted and records should be kept for client communications. Secure data and track activity with full audit trails of open, read, and document access.

Female financial adviser using computer in office

Questions?

Talk to us

Book a demo with our team to see Mailock in action and get your questions answered.

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