Complete FS Takes Data Security To The Next Level With Mailock

In the digital age, the financial services industry remains a prime target for cybercrime, with the security of sensitive data being paramount.

Complete FS, a specialist lending packager, recognised the evolving cyber threat landscape and its potential impact on their operations and customer trust.

To mitigate these risks, Complete FS embarked on a journey to strengthen their email security, ensuring the protection of sensitive client data during transmission.

Identifying The Digital Vulnerability

With cybercrime rates escalating and regulatory bodies tightening data protection laws, Complete FS faced the dual challenge of safeguarding client data against unauthorised access and ensuring compliance with stringent regulations like the GDPR.

The traditional email systems, while convenient, lacked the advanced security measures needed to protect sensitive financial information, leaving client data vulnerable to interception and fraud.

The Encryption Solution: A Partnership With Beyond Encryption

To address these challenges, Complete FS turned to Beyond Encryption, an ISO27001 certified company renowned for its cutting-edge secure digital engagement platforms tailored for the financial sector.

After thorough evaluation of various providers, Complete FS chose Beyond Encryption's flagship product, Mailock, for its robust email encryption capabilities.

Mailock offers end-to-end encryption, ensuring that emails sent between Complete FS and their customers are secure and accessible only to intended recipients.

This technology not only secures data transmission but also verifies the identity of both senders and recipients, adding an extra layer of security and trust to digital communications.

Seamless Integration And Empowering Results

The partnership between Complete FS and Beyond Encryption facilitated the seamless integration of Mailock into Complete FS's email systems.

This strategic move not only enhanced the security of client communications but also provided Complete FS with the tools to prove email delivery to identified recipients, a feature that significantly accelerates the sales pipeline and augments compliance audit trails.

Recognising the importance of widespread secure communication, Complete FS, in collaboration with Beyond Encryption, extended an offer to its introducers to adopt Mailock at a special introductory rate.

This initiative aims to create a secure communication ecosystem that benefits all parties involved, from the company to its introducers and, ultimately, the end customers.

Executive Endorsements: A Commitment to Security

Paul Holland, CEO of Beyond Encryption, lauded Complete FS's proactive approach to securing customer communications, highlighting the financial services industry's vulnerability to cyber attacks.

“The Financial Services industry is particularly susceptible to cyber-crime attacks, so we’re delighted that Complete FS joins the growing number of businesses taking positive steps to secure their customer communications. Mailock isn’t just about security, given that it affords its users the ability to prove delivery to an Identified recipient. This can be a powerful means of accelerating sales pipeline, as well as augmenting the compliance audit trail.”

— Paul Holland, CEO, Beyond Encryption

Holland emphasised the dual benefits of Mailock: enhanced security and the ability to prove delivery to identified recipients, which not only strengthens compliance but also streamlines sales processes.

Phil Jay, Director of Complete FS, underscored the importance of adopting encryption technology, noting the growing opportunities for data theft and the consequent risk of fraud.

“The evidence cannot be ignored. While we have not suffered any direct issues, the opportunities for stealing data are growing and in handling sensitive personal data, we risk the possibility that fraud could take place if we simply ignore what we believe is our responsibility to introducers and their customers.”

— Phil Jay, Director, Complete FS

Jay's decision to invest in Mailock was driven by the need to reassure customers about the security of their data and to encourage introducers to elevate their email security standards, aligning with GDPR requirements and mitigating the risk of cybercrime.

“The decision to invest in this encryption technology was an easy one once we had evaluated competing alternative providers. Customers can feel reassured that their data is now going to be completely secure, and I would urge all of our introducers to look carefully at following our lead, as sending sensitive personal data by normal email leaves it susceptible to cyber-crime and in turn may actually contravene GDPR legislation?”

— Phil Jay, Director, Complete FS

Conclusion: Pioneering a Secure Digital Future

Complete FS's adoption of Mailock represents a significant step forward in the fight against cybercrime in the financial services sector.

By prioritising the security of client data and encouraging its network to adopt advanced encryption technology, Complete FS not only safeguards sensitive information but also fosters a culture of trust and responsibility.

This case study serves as a testament to the effectiveness of strategic partnerships and innovative technology in enhancing digital security and compliance in the financial industry.