How Fair Deal Mortgages Prioritises Client Safety in the ‘New Normal'

93% of businesses have had data breaches from outbound emails in the past year.

For companies in the financial services sector, outbound email has become one of the main channels through which data breaches occur.

Find out how Fair Deal Mortgages used Mailock to secure their outgoing email communications.

Fair Deal Mortgages is a mortgage broker and protection business based in Edinburgh, supporting clients primarily in Scotland with mortgages, secured loans, and life insurance.

Operating since 1992, Fair Deal Mortgages has almost 30 years of experience in the industry, offering personalised recommendations and expert support to help make the mortgage process as painless as possible.

Compliance Amid the Pandemic

The Covid-19 pandemic saw a significant surge in digital communications, as previously in-person services moved online.

With GDPR more relevant than ever and cyber crime incidents on the rise, Fair Deal Mortgages recognised the need to enhance their security posture.

"With the pandemic, so much of what we do is online now, which means clients are sending me passports, bill copies, bank statements, and driving licences regularly. This is crucial information, and it’s important under GDPR that clients’ documents are safe and secure. I really wanted to find something that suited my business model. I had a look at Mailock, and it sounded good, so I’ve been using it ever since."

Craig Esplin, Mortgage and Protection Adviser, Fair Deal Mortgages

Fair Deal Mortgages was introduced to Mailock via their network, The Right Mortgage. They quickly recognised the benefits the solution could offer and signed up in early 2021.

Secure, Client-Facing Communications

Securing email communications was Fair Deal Mortgages’ primary goal when implementing Mailock - a goal that has certainly been achieved.

Financial adviser pointing at charts with client

Craig reveals that client feedback has been overwhelmingly positive, with many finding it easy to open and respond to secure messages.

"When I’m having discussions with clients and need to send them documentation, I’ll send them using an encrypted email. By using Mailock, they feel secure when sending sensitive documents with a lot of information, knowing that it’s important to make sure they don’t get into the wrong hands.

It would be difficult for someone to intercept the emails between me and the client. Even the FBI would struggle to get into it!"

Craig Esplin, Mortgage and Protection Adviser, Fair Deal Mortgages

One of Fair Deal Mortgages’ IT security-conscious clients was reportedly ‘pleased and impressed’ that the firm was using Mailock for sensitive communications.

A Straightforward Solution

Despite offering robust email security, Mailock has not compromised on ease of use.

According to Craig, Mailock was a pain-free addition to their existing processes. He has never needed to seek support because the system “does what it says on the tin.”

Craig adds that using secure email software has provided a much simpler alternative to customer portals. Mailock integrates easily with their current platforms - especially with the Outlook Add-in.

"I think Mailock is a great product. It shows professionalism with my clients, and they are happy to communicate with it. It’s easy to use, it’s secure, and especially with GDPR and today’s world that we live in, where people regularly steal confidential information, it's 100% something that is positive for my business."

Craig Esplin, Mortgage and Protection Adviser, Fair Deal Mortgages