Financial Providers

Secure email for

financial providers

Deliver sensitive information to customers how they want it - in their inbox (without compromising on compliance).

  • FCA and ICO compliant secure email
  • API for automated, bulk delivery
  • B2C and B2B comms enablement
Digital delivery for financial providers

Digital transformation

Is your organisation clinging to paper?

Post still dominates process

Digital transformation is top of the agenda in board rooms. Paper reduction has played a key role in consumer banking but elsewhere paper and post still rules. In the UK, over 9.5 billion documents are posted each year.

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So you've got a portal. What comes next?

Help customers to engage

Organisations have developed digital portals to deliver on the immediacy customers expect, only to be met with low uptake. Mailock pulls people into your portal by engaging them at their email inbox, which they check 15 times a day.

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Compliance

Regulatory guidance

Do right by customers and data regulators.

Use encryption

"Data controllers should have a policy governing encrypted email, including guidelines that enable staff to understand when they should or should not use it. For example, there may be a guideline stating that any email containing sensitive personal data (either in the body or as an unencrypted attachment) should be sent encrypted."
- ICO, 2021

Record audit trails

Keep a copy of relevant electronic communications, made with, sent from or received on equipment: (1) provided by the firm to an employee or contractor; or (2) the use of which by an employee or contractor has been sanctioned or permitted by the firm.
- FCA, 2017

Authenticate recipients

“An investment firm shall have sound security mechanisms in place to guarantee the security and authentication of the means of transfer of information, minimise the risk of data corruption and unauthorised access and to prevent information leakage maintaining the confidentiality of the data at all times.”
— ESMA, 2021

Recall misfired emails

"[in the event of a data breach] act quickly. Try to recall the email as soon as possible. If you can’t recall it, contact the person who received it and ask them to delete it. In the future, consider turning off the Autofill tool when sending work emails. The 72 hours following a personal data breach are particularly critical."
- ICO, 2021

Testimonial

We've saved 270
tonnes of CO2!

This dramatic reduction in the need to print and post important paperwork is one of the key ways companies can make carbon savings in their day-to-day operations.

 Ronnie Taylor  CDO, Aegon
CEO and team meeting to discuss bottom line savings potential from digital recorded delivery
97K
Users
1.8K
Companies
450K
Recipients

A trusted community

Connecting the financial services

Mailock is designed to enable a closer digital connection - between providers, platforms, advisers, and customers.

Each relationship requires a different type of verification, engagement, and compliance. By adapting to these relationships, Mailock doesn't just provide security without compromising user experience, it turns user experience into a security advantage.

Security as an Ecosystem Diagram
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Fully managed

Use our fully managed cloud service, or let us support you step-by-step as you deploy on-premise.

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FCA compliant

Record audit trails for all message activity. FCA guidance says auditable comms are essential.

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Zero friction

Deploy Mailock alongside your CRM, antivirus, server-side signature, and data loss prevention (DLP).
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Policy adaptable

Set up custom encryption triggers and user alerts to tailor Mailock to your business' infosec priorities.
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Admin configurable

Configure how encryption is initiated by Mailock system users (manual and automated options available).
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Flexible control

Use the Mailock API for revocation, audit trails, MI/BI analytics, and batched and automated encryption.

The recipient experience

Step-by-step

1. Receive

Recipients receive a notification email to let them know they have a secure message waiting to be opened. This message can be customised with your company branding or use the familiar Mailock template.

Secure message arriving in an inbox

2. Identify

Recipients click ‘Open’ on the notification delivered to their inbox. They’ll answer any challenges that have been set, or if they're trusted, they can open and read right away.

Recipients click ‘Open’ on the digital envelope delivered to their inbox to start the Mailock browser app

3. Reply

If recipients need to reply to a secure message, they can use Mailock to compose, attach, and send using their existing email address and account. They'll even get a limited number of secure emails to send.

Secure read in Mailock web app
Secure message arriving in an inbox
Recipients click ‘Open’ on the digital envelope delivered to their inbox to start the Mailock browser app
Secure read in Mailock web app

Download the Mailock
Enterprise Data Sheet

Team doing plastic cleanup and bumping elbows

Reach ESG goals

Strengthen your environmental, social, and governance proposition. Businesses with strong ESG goals achieve higher equity returns and reductions in bottom-line risk.

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Cut Ops Costs

Over 9.5 billion documents are sent in the UK each year. In the UK financial services industry alone, digitising a portion of print and post operations could save £1.3 bn.

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Protect data

The most common cause of data exposure is sending an email to the wrong person. Cover your staff and any sensitive information you send with Mailock revoke.

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Time to change...

Assess your

carbon impact

Time is ticking for our planet. It's our mission to help you reduce your carbon impact with digital recorded delivery®.

Case studies

  Hear from our users

1 min read
Woman Typing On Laptop And Smiling in Office With Colleagues.jpg
FinServ
28 10 21

Why Mailock And Paragon Were Chosen By HSBC Security Services

Mailock, Beyond Encryption’s (BE) market leading email security system, has been selected by HSBC Security Services.

2 min read
How The Right Mortgage Keeps Email Data Safe With Mailock
FinServ
03 11 21

How The Right Mortgage Keeps Email Data Safe With Mailock

The Right Mortgage’s forward-thinking approach to data protection using Mailock email encryption frees them from communications risk.

3 min read
How Fair Deal Mortgages Prioritises Client Safety in the 'New Normal'
FinServ
30 11 21

How Fair Deal Mortgages Prioritises Client Safety In The 'New Normal'

Learn out how Fair Deal Mortgages uses Mailock email encryption to protect their outgoing email communications and secure their data against cyberattack.