Financial Providers

Digital delivery for financial providers

FinTech adoption is accelerating at rapid pace, but sensitive document processes are holding us back. Exchange sensitive information at scale using ID-secure email.

  • FCA and ICO compliant secure email
  • API for automated, bulk delivery
  • MI and BI intelligence analytics
  • B2C and B2B comms enablement
Digital delivery for financial providers

Is your organisation clinging to paper?

Despite FinTech adoption, paper still dominates process

Digital transformation is top of the agenda in financial services board rooms. Paper reduction has played a key role in consumer banking but know-your-customer (KYC) and anti-money-laundering (AML) exchanges are still paper reliant. B2B exchanges have also been neglected (for example, between providers and advisers). In the UK, over 9.5 billion documents are posted each year.

Is your organisation clinging to paper graphic
97K
Users
1.8K
Companies
450K
Recipients

So you've got a portal. What comes next?

Push documents to inboxes and pull portal engagement

Paper-based processes create an efficiency debt. Digitising document delivery promises to fill the gap. Organisations have developed customer portals to deliver on the immediacy that customers expect, only to be met with low engagement and diminished efficiency. The fact is, your portal is one among many fighting for consumer attention. Another login is another possibility for friction. Mailock engages people at their email inbox, which they check 15 times a day.

So youve got a portal what comes next image

Your trusted community

Connecting advisers, providers, services, and customers

The transition from analogue paper documents to digital sharing will require security and usability working hand-in hand.

Mailock is designed to enable a closer digital connection - between providers, platforms, advisers, and customers.

Each type of relationship requires a different style of verification, engagement, and compliance. By adapting to these relationships, Mailock doesn't just provide security without compromising user experience, it turns user experience into a security advantage.

How the mailock network works

How it works

Step-by-step

1. Encrypt

Start an encrypted message with a button in your email client, or use company-wide trigger words to route messages containing sensitive information through the Mailock network.

Start an encrypted message with a button in your email client

2. Connect

Recipients click ‘Open’ on the digital envelope to start the Mailock in-browser app. You can set challenges to verify their identity, or allow them to decrypt and read your message right away.

Recipients click ‘Open’ on the digital envelope delivered to their inbox to start the Mailock browser app

3. Engage

Our browser app works just like an email client. Recipients can download files, compose, attach, and reply. When you receive their replies, they are automatically decrypted into your inbox.

Our browser app works just like an email client. Recipients download files, compose, attach, and reply
Start an encrypted message with a button in your email client
Recipients click ‘Open’ on the digital envelope delivered to their inbox to start the Mailock browser app
Our browser app works just like an email client. Recipients download files, compose, attach, and reply

Bottom line impact

A pain in your P&L?!

The cost of post has been rising, and it's not just the price of stamps that's up, but also the cost of couriers — first class and priority services have seen increases in recent years. Mailock empowers you to deliver instantly, securely, at an affordable rate compared to print and post operations.

No more post. 
Digitise and deliver.

Postal mail and email are widely used in financial services, but carry a risk of interception. Protect sensitive customer information by encrypting comms and authenticating recipients.

Encrypt

AES-256 encrypted

Encrypt emails sent from your integrated mail server with award-winning AES-256 data encryption.

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FCA compliant

Record audit trails for all message activity. FCA guidance says auditable comms are essential.

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Zero friction

Deploy Mailock alongside your CRM, antivirus, server-side signature, and data loss prevention (DLP).
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Policy adaptable

Set up custom encryption triggers and user alerts to tailor Mailock to your business' infosec priorities.
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Fully configurable

Configure how encryption is initiated by Mailock system users (manual and automated options available).
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Flexible control

Use the Mailock API for revocation, audit trails, MI/BI analytics, and batched and automated encryption.

Compliance

Regulatory guidance

Guidance from the ICO and FCA on communications compliance and data security.

Encrypt emails and attachments

"Data controllers should have a policy governing encrypted email, including guidelines that enable staff to understand when they should or should not use it. For example, there may be a guideline stating that any email containing sensitive personal data (either in the body or as an unencrypted attachment) should be sent encrypted."
- ICO, 2021

woman with glasses on looking intently at computer screen reviewing email security

Record data collection audit logs

"If you operate automated processing systems (any IT database), you must keep logs for at least the following processing actions: Collection, alteration, consultation, disclosure (including transfers), combination, erasure.

The law enforcement provisions do not include a definition of ‘automated processing system’ however it is interpreted to mean any system that undertakes processing by automated means, and is likely to involve human interaction (for example input of or access to data) at some point."
- ICO, 2021

 

woman standing next to servers with laptop

Recall emails as soon as possible

"[in the event of a data breach] act quickly. Try to recall the email as soon as possible. If you can’t recall it, contact the person who received it and ask them to delete it. In the future, consider turning off the Autofill tool when sending work emails. The 72 hours following a personal data breach are particularly critical."
- ICO, 2021

Developer at conference on laptop with other developers under blue light
woman with glasses on looking intently at computer screen reviewing email security
woman standing next to servers with laptop
Developer at conference on laptop with other developers under blue light

Make an impact

How Mailock helps your organisation

Team doing plastic cleanup and bumping elbows

Reach ESG goals

Strengthen your environmental, social, and governance proposition. Businesses with strong ESG goals achieve higher equity returns and reductions in bottom-line risk.

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Cut Ops Costs

Over 9.5 billion documents are sent in the UK each year. In the UK financial services industry alone, digitising a portion of print and post operations could save £1.3 bn.

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Protect data

The most common cause of data exposure is sending an email to the wrong person. Cover your staff and any sensitive information you send with Mailock Revoke.

Case studies

Customer stories

2 min read
How The Right Mortgage Keeps Email Data Safe With Mailock
FinServ
03 11 21

How The Right Mortgage Keeps Email Data Safe With Mailock

The Right Mortgage’s forward-thinking approach to data protection using Mailock email encryption frees them from communications risk.

1 min read
Woman Typing On Laptop And Smiling in Office With Colleagues.jpg
FinServ
28 10 21

Why Mailock And Paragon Were Chosen By HSBC Security Services

Mailock, Beyond Encryption’s (BE) market leading email security system, has been selected by HSBC Security Services.

3 min read
How Fair Deal Mortgages Prioritises Client Safety in the 'New Normal'
FinServ
30 11 21

How Fair Deal Mortgages Prioritises Client Safety In The 'New Normal'

Learn out how Fair Deal Mortgages uses Mailock email encryption to protect their outgoing email communications and secure their data against cyberattack.

Time to change campaign cover

Time to change...

Reduce your
carbon impact

Time is ticking for our planet. It's our mission to help you reduce your carbon impact with digital recorded delivery®.

Download the Mailock Automation Data Sheet