Industry: Communications

Secure email for communications providers

Deliver sensitive documents safely

Send confidential customer documents by email with recipient verification and tracked delivery.

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Email risks in communications

When you deliver customer communications on behalf of brands, you carry the risk as well as the workload. A single misdirected email, weak identity checks, or unclear delivery evidence can become a client issue fast.

Mailock gives you encrypted delivery, recipient authentication options, and tracking, so you can send sensitive documents by email with more confidence - at the volumes your operation needs.

Operations team reviewing secure digital delivery workflows

Operations and fulfilment teams

Replace or reduce print, pack, and post with secure inbox delivery. Mailock Enterprise supports policy-based encryption and recipient checks, and automation adds high-volume send capability, queueing, and controls for scaled outbound comms.

Client services and account teams

Support client SLAs with clear delivery evidence and fewer “can you resend that?” requests. Mailock tracking shows when messages are delivered and accessed, and the recipient journey can be branded to fit your clients’ experience standards.

Recipient experience

Confidence in
every message

Secure delivery should not feel like a barrier. Mailock delivers notifications to the inbox and lets recipients read, download, and reply securely without creating a new account. It’s designed to reduce drop-off while keeping safeguards in place.

Branded experience:
Customise Mailock’s recipient journey and notifications to fit your brand, or your client’s brand, across different programmes.

Customer service

Controls and evidence

Built to support delivery obligations, audits, and oversight

Mailock helps communications providers align with:

UK GDPR expectations for protecting personal data in transit
Client contractual requirements for secure delivery and access controls
Evidence to support durable medium requirements where relevant
ESG and operational goals through reduced reliance on paper

Messages are protected with AES-256 encryption, authenticated before access where required, and tracked to provide evidence of sending, access, and revocation activity.

People using mailock to communicate with customers

Male professional using Mailock Pro to send a secure email in a canteen using his laptop

Pro

For client communications

Email safely with an easy-to-use toolset for professionals and teams.

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Enterprise

For high-volume contact

Protect sensitive outbound emails across your organisation.

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Automated

For scaled digital delivery

Deliver client comms at scale with automated secure email delivery.

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Questions?

Talk to us

See how Mailock can support secure, high-volume customer communications in your operation.

Can Mailock support high-volume, automated delivery?

Yes. Mailock Automated is an add-on for Mailock Enterprise, designed for secure email delivery at scale, including batch and bulk sending.

Do recipients need an account to read secure emails?

No - recipients can open and reply securely using their existing email, without needing to register.

Can Mailock integrate with our existing mail flow and systems?

Yes. Mailock is designed to work with enterprise mail flows and common platforms, with options for rule-based triggers, authentication integrations, and APIs.

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