Mailock Enterprise

Digital delivery for financial providers

FinTech adoption is accelerating at rapid pace. Mailock redefines document delivery for your digital transformation.

  • FCA and ICO compliant secure email
  • API for automated, bulk delivery
  • MI and BI intelligence analytics
  • B2C and B2B comms enablement
Financial service users of secure email

Is your organisation clinging to paper?

Despite FinTech adoption, paper still dominates process

Digital transformation is top of the agenda in financial services board rooms. Paper reduction has played a key role in consumer banking but know-your-customer (KYC) and anti-money-laundering (AML) exchanges are still paper reliant. B2B exchanges have also been neglected in transformation programmes (for example, between providers and advisers). In the UK, over 9.5 billion documents are sent each year.

Man using paper for sensitive communications

So you've got a portal. What comes next?

Push documents to inboxes to pull portal engagement

Paper-based processes create an efficiency debt. Digitising document delivery promises to fill the gap. Organisations have developed customer portals to deliver on the immediacy that customers expect, only to be met with low engagement and diminished efficiency. The fact is, your portal is one among many fighting for consumer attention. Another login is another possibility for friction. Mailock engages people at their email inbox, which they check 15 times a day.

Executive financial services chairman

No more post. 
Digitise and deliver.

Accelerate customer communications. Send confidential documents by encrypted email. Power engagement and boost efficiency.

Encrypt

AES-256 encrypted

Encrypt emails sent from your integrated mail server with award-winning AES-256 data encryption.

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ICO compliant

Record timestamped audit trails of all message activity. ISO 27001 guidance says auditable comms is essential.

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Zero friction

Deploy alongside your CRM, antivirus, server-side signature, and data loss prevention (DLP).
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Policy adaptable

Set up custom encryption triggers and user alerts to tailor Mailock to your business' infosec priorities.
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Fully configurable

Centrally configure how encryption is initiated by Mailock system users (manual and automated options available).
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Flexible control

Use the Mailock API for revocation, audit trails, MI/BI analytics, and batched and automated encryption.

Your trusted community

Connecting advisers, providers, services, and customers

The digitisation of paper documents in financial services requires security and usability. Mailock is designed to enable connection - from tech fulfilment services to providers, platforms, advisers and customers. Each of these relationships requires a specific form of identification, interaction, and compliance. By adapting to these relationships, Mailock doesn't just provide security without compromising user experience, it turns user experience into a security advantage.

How the mailock network works
97K
Users
1.8K
Companies
450K
Recipients
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Reach ESG goals

Strengthen your environmental, social, and governance proposition. Businesses with strong ESG goals achieve higher equity returns and reductions in bottom-line risk.

budget meeting with financial controller explaining cost cutting initiatives

Cut Operational Costs

Over 9.5 billion documents are sent in the UK each year, the vast majority by businesses. In the UK financial services industry alone, digitising print and post operations could save £1.3 bn.

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Protect data

The most common cause of data exposure is sending an email to the wrong person. Cover your staff and any sensitive information you send with Full Revoke, available via the Mailock API.

Guidance

ICO and FCA guidelines

Guidance from the ICO and FCA on communications compliance and data security.

Encrypt emails and attachments

"Data controllers should have a policy governing encrypted email, including guidelines that enable staff to understand when they should or should not use it. For example, there may be a guideline stating that any email containing sensitive personal data (either in the body or as an unencrypted attachment) should be sent encrypted." - ICO, 2021

 

"All customer data sent off-site should be encrypted." - FCA, 2021

woman with glasses on looking intently at computer screen reviewing email security

Record data collection audit logs

"If you operate automated processing systems (any IT database), you must keep logs for at least the following processing actions:

  • Collection
  • Alteration
  • Consultation
  • Disclosure (including transfers)
  • Combination
  • Erasure

The law enforcement provisions do not include a definition of ‘automated processing system’ however it is interpreted to mean any system that undertakes processing by automated means, and is likely to involve human interaction (for example input of or access to data) at some point." - ICO, 2021

 

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Recall emails as soon as possible

"[in the event of a data breach] act quickly. Try to recall the email as soon as possible. If you can’t recall it, contact the person who received it and ask them to delete it. In the future, consider turning off the Autofill tool when sending work emails. The 72 hours following a personal data breach are particularly critical." - ICO, 2021

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Speak to our sales team

Talk to us

Speak to our team

Schedule a call with our corporate sales team to discover how Mailock could help you with your communications goals.