Mailock® Automated
Deliver secure
email at scale
Automated secure email delivery
Deliver sensitive customer communications at scale, with automated secure email.
A better connection
Engage customers,
maximise efficiency
Deliver where customers will engage
Email is the channel of choice for your customers' life admin, and it's where they are most likely to respond. Deliver statements, policies, and other private data securely in a way that works for your customers.
- Comply with ICO/FCA guidance
- Reduce print and post costs
- Increase digital engagement
How it works
1. Delivery
Route your sensitive document output through Mailock and provide any details needed to authenticate recipients.
2. Authentication
Recipients click ‘Open’ on the notification delivered to their inbox. They’ll answer an identity challenge, or if they're trusted, they can read right away.
3. Response
If people need to reply to a secure message, they can use Mailock to compose, attach, and reply using their existing email address and account.
ESG benefits
Meet your ESG goals
We found significant benefits to switching from print and post to secure email delivery in research conducted with Project Rome's Simon Pringle, Associate Fellow Of Chatham House & Professor at Edinburgh University.
Lower costs
We found that for enterprise financial services companies with high outputs, secure email can generate 95% savings on print, pack, and post.
Carbon savings
Taking into account the full lifecycle of paper production and delivery, secure email can help businesses to reduce their carbon impact by over 80%.
Results to be proud of
By applying the findings to our existing base, we were able to show our client, Aegon, that it has saved 270 tonnes of CO2 since joining our service in 2019.
Customer Experience
"Customers love it!"
Secure replies for your customers
Deliver where customers will engage. Empower them to reply securely using their existing email address and log their responses in your CRM.
Happy recipients:
Quick and helpful
Very quick and helpful service. Easy to understand and efficient. Thanks!
Jenny
Not too complicated
Not complicated for me at all, so must be very easy for younger generations!
Chris
My data is safe
Good to know my data is safe! Easy to use once you get started.
Sylvia
Audit trails
Track every message
Keep an irrefutable record of message opens, attachment downloads, and revoke calls with secure audit trails. In regulated sectors, proof-of-delivery is paramount.
Security
Prevent interception
End-to-end encryption
Military grade encryption ensures only ID-verified recipients can access secure messages and attachments.
Authentication
Check identity
Multi-factor authentication
Authenticate recipient identity using native email verification, SMS code, question-and-answer, and Unipass ID challenges.
Data security
Comply with regulatory guidance
Do your duty to protect data in line with regulatory guidance (FCA/ICO).
Encrypt personal information (GDPR)
Record proof-of-delivery (MIFID II)
Protect customers (Consumer Duty)
Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.
Already an Enterprise user?
See how easy it is to upgrade to Automated.
Features
No more post.
Digitise and deliver.
Secure and accelerate customer email communications using email encryption and multi-factor recipient authentication.
End-to-end encryption
Deliver emails and attachments with robust end-to-end AES-256 encryption.
Recipient authentication
Authenticate recipients using email verification, SMS code, question-and-answer, or Unipass ID.
Revoke management
Flexible integration
MI/BI analytics
Tap into the Mailock API for timestamped BI/MI analytics (send, open, revoke calls) to report on.
Fully managed service
Utilise our managed cloud service or host the Mailock software on-premise with our support.
Audit trails
Company branding
High-volume output
Deliver automated secure email at scale with no imposed ceiling on volume (package dependent).
Download the Mailock
Automated Data Sheet
Pricing & Plans
Compare Plans
Find the right Mailock plan for your business. Compare Automated secure email delivery with our other plans.
Case studies
Hear from our users
Why Mailock And Paragon Were Chosen By HSBC Security Services
HSBC Security Services selects Beyond Encryption’s (BE) market leading email security system as a key part of a large-scale transformation programme.
Why EQ Chose Mailock To Drive Engagement In The Pensions Market
We spoke to Jordan Hindley at EQ Group (Equiniti), Solution Owner For Wealth, Life and Pensions, on why they chose Mailock for secure customer engagement.