Mailock® Automated

Deliver secure

email at scale

Automated secure email delivery

Deliver sensitive customer communications at scale, with automated secure email.

IT manager looking at computer with automated email encryption

A better connection

Engage customers,

maximise efficiency

Deliver where customers will engage

Email is the channel of choice for your customers' life admin, and it's where they are most likely to respond. Deliver statements, policies, and other private data securely in a way that works for your customers.

  • Comply with ICO/FCA guidance
  • Reduce print and post costs
  • Increase digital engagement
Receiving a Mailock automated secure email as a customer

How it works

1. Delivery

Route your sensitive document output through Mailock and provide any details needed to authenticate recipients.

Mailock automated bulk delivery engine

2. Authentication

Recipients click ‘Open’ on the notification delivered to their inbox. They’ll answer an identity challenge, or if they're trusted, they can read right away.

A Mailock automated message secured using SMS authentication

3. Response

If people need to reply to a secure message, they can use Mailock to compose, attach, and reply using their existing email address and account.

The Mailock web reply interface
Mailock automated bulk delivery engine
A Mailock automated message secured using SMS authentication
The Mailock web reply interface

ESG benefits

Meet your ESG goals

We found significant benefits to switching from print and post to secure email delivery in research conducted with Project Rome's Simon Pringle, Associate Fellow Of Chatham House & Professor at Edinburgh University.​

Project Rome logo

Consultant discussing sustainability research
95%

Lower costs

We found that for enterprise financial services companies with high outputs, secure email can generate 95% savings on print, pack, and post.

80%

Carbon savings

Taking into account the full lifecycle of paper production and delivery, secure email can help businesses to reduce their carbon impact by over 80%.

270 tonnes of carbon

Results to be proud of

By applying the findings to our existing base, we were able to show our client, Aegon, that it has saved 270 tonnes of CO2 since joining our service in 2019.

Customer Experience

"Customers love it!"

Secure replies for your customers

Deliver where customers will engage. Empower them to reply securely using their existing email address and log their responses in your CRM.

An automated secure email reply being sent to a business securely
Happy recipients:

Quick and helpful

Very quick and helpful service. Easy to understand and efficient. Thanks!

Jenny profile photo
Jenny

Not too complicated

Not complicated for me at all, so must be very easy for younger generations!

Chris profile photo
Chris

My data is safe

Good to know my data is safe! Easy to use once you get started.

Sylvia profile photo
Sylvia

Audit trails

Track every message

Keep an irrefutable record of message opens, attachment downloads, and revoke calls with secure audit trails. In regulated sectors, proof-of-delivery is paramount.

The audit trail pane in Mailock company admin

Security

Prevent interception

End-to-end encryption

Military grade encryption ensures only ID-verified recipients can access secure messages and attachments.

Sending an automated secure email

Authentication

Check identity

Multi-factor authentication

Authenticate recipient identity using native email verification, SMS code, question-and-answer, and Unipass ID challenges.

Reading an automated secure email

Data security

Comply with regulatory guidance

Do your duty to protect data in line with regulatory guidance (FCA/ICO).

Encrypt personal information (GDPR)

The Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) require businesses to encrypt sensitive data transferred digitally. The ICO can levy fines of up to £17m for non-compliance (or 4% of turnover).

Record proof-of-delivery (MIFID II)

All businesses should record digital communications and retain proof-of-delivery to align with ICO guidance. Proof-of-receipt is also required by the FCA for certain types of document (e.g., KIDs).

Protect customers (Consumer Duty)

Are you encouraging customers to send their information into your business unsecured? The FCA's Consumer Duty is a mandate to provide easy-to-understand communications and protect customers from financial harm.

Already an Enterprise user?

See how easy it is to upgrade to Automated.

Testimonial

We've saved 270
tonnes of CO2!

This dramatic reduction in the need to print and post important paperwork is one of the key ways companies can make carbon savings in their day-to-day operations.

 Ronnie Taylor  CDO, Aegon
CEO and team meeting to discuss bottom line savings potential from automated secure email

Features

No more post. 
Digitise and deliver.

Secure and accelerate customer email communications using email encryption and multi-factor recipient authentication.

Encryption icon

End-to-end encryption

Deliver emails and attachments with robust end-to-end AES-256 encryption.

Customer focus icon

Recipient authentication

Authenticate recipients using email verification, SMS code, question-and-answer, or Unipass ID.

Revoke icon

Revoke management

Revoke sent secure emails from user/admin level audit trails or using the Mailock API.
Integration icon

Flexible integration

Integrate with Microsoft 365 alongside your other mail flow logic (e.g., antivirus, signature).
Chart icon

MI/BI analytics

Tap into the Mailock API for timestamped BI/MI analytics (send, open, revoke calls) to report on.

Finance icon

Fully managed service

Utilise our managed cloud service or host the Mailock software on-premise with our support.

Audit icon

Audit trails

Record timestamped audit trails for all message activity including sends, opens, and revoke calls.
Branding icon

Company branding

Customise the recipient journey (including email notifications) with your company branding.
Chart increase icon

High-volume output

Deliver automated secure email at scale with no imposed ceiling on volume (package dependent).

Download the Mailock
Automated Data Sheet

A live Mailock demo with our customer adviser

Pricing & Plans

Compare Plans

Find the right Mailock plan for your business. Compare Automated secure email delivery with our other plans.

Case studies

  Hear from our users

1 min read
Woman Typing On Laptop And Smiling in Office With Colleagues.jpg
FinServ
28 10 21

Why Mailock And Paragon Were Chosen By HSBC Security Services

HSBC Security Services selects Beyond Encryption’s (BE) market leading email security system as a key part of a large-scale transformation programme.

1 min read
Jordan Hindley interview with beyond encryption
FinServ
08 01 24

Why EQ Chose Mailock To Drive Engagement In The Pensions Market

We spoke to Jordan Hindley at EQ Group (Equiniti), Solution Owner For Wealth, Life and Pensions, on why they chose Mailock for secure customer engagement.

6 min read
Rapport financial strategists
FinServ
05 05 23

Boosting Security And Engagement At Rapport Financial Strategists

Rapport Financial Strategists improved the security and effectiveness of their client communications at an affordable price, using Mailock secure email.